Overview
Work History
Education
Websites
Certification
Place Of Birth
Skype
Personal Information
References
Timeline
Generic
Omar Al-Louzi

Omar Al-Louzi

Managed Service - Infrastructure Team Lead
Amman

Overview

9
9
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Managed Service - Infrastructure Team Lead

Zaintech
01.2023 - Current
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Coached team members in techniques necessary to complete job tasks.

Managed Services Senior Specialist

Zain Data Park
11.2019 - Current
  • Plan, Design and Implement customer solutions and configuration changes
  • Provide Level 1 with adequate technical tools for monitoring and managing systems
  • Maintain and monitor the Data Center and NOC infrastructure
  • Advanced problem troubleshooting/isolation
  • Advanced problem resolution following written procedures
  • New procedures creations/initiations
  • Procedures maintenance and validation
  • Report creation, validation & distribution
  • Trigger technical escalation processes
  • Execute scheduled tasks
  • Security Management
  • Hosting projects implementation (operating systems configurations, Windows Server, Exchange, SharePoint etc.)
  • Delivery reception and inventory
  • Handling backup platforms and operations
  • Managing SAN configurations and troubleshooting
  • Responsible of the platforms system patching and updates
  • NOC projects execution
  • Tools, reports & NOC infrastructure implementations and changes
  • New customer implementation plan execution
  • Documentation of installation set-up and configuration
  • Perform acceptance tests of the service in collaboration with the project manager
  • Provide technical support (Level 1-when needed and Level 2) on all Data Center products and solutions
  • This includes being part of the after-hours on-call rotation support
  • Assist in other related activities and projects as necessary
  • Availability outside Normal Working Hours for urgent matters.

Business Development Officer

The Arab International Society for Management Technology (AIMICT)
02.2017 - Current
  • Participate in establishing accredited educational certification centers
  • Productize the Knowledge management method by creating customized Knowledge management tools
  • Provide analysis, advice and solutions for educational entities that need to develop or digitize their processes, products or software systems
  • Identify and assess future and current training and Consulting needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Review business processes covering operational, administrative and control processes
  • Participate in setting policies and procedures manuals as well as operational manuals
  • Works with 3rd parties to develop digital content that is effective in increasing and testing knowledge whilst ensuring a focused approach
  • Draw an overall or individualized development plan that addresses needs and expectations
  • Deploy a wide variety of training and education methods
  • Resolve any specific problems and tailor programs as necessary
  • Maintain a keen understanding of Consulting and education trends, developments and best practices to enhance the processes and learning produced and use this to shape the Learning Strategies
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate program's effectiveness, success and ROI periodically
  • Provide opportunities for ongoing development.

Senior Cloud Engineer

Talal Abu-Ghazaleh Organization- Cloud Department
10.2016 - 11.2019
  • Participate in creation of enterprise cloud strategy
  • Facilitate a collaborative approach to problem solving and make well-reasoned decisions
  • Ensure standards are maintained, balancing consistency with flexibility to support business needs
  • Establish principles, standards, reference architectures, and strategies
  • Provide guidance for optimization of IT and business policies / procedures / processes
  • Oversee delivery projects to ensure architectural compliance and success.

Systems Engineer

STS (Specialized Technical Services)
01.2015 - 10.2016
  • Managed the delivery of many projects in Jordan
  • Supporting the company's clients with various types of solution to their software and hardware problems relating Linux/Unix systems
  • Working with various types of tools relating Linux/Unix systems (Apache, MySQL, EMC storage and NetBackup)
  • Working on various type of Security Solutions (Nagios, Trendmicro and RSA)
  • Redhat administration and engineering
  • Cloud implementation at GJU (German Jordan University)
  • Database project at TAG (Talal abu ghazaleh)
  • Nagios project (Monitoring system) at MEPS.

Education

M.D. - Information Technology Management

University of Sunderland
Sunderland, United Kingdom
01.2013 - 05.2014

B.Sc in Computer Science - Computed Science

Princess Summaya University For Technology (PSUT)
Amman, Jordan
09.2007 - 04.2012

Certification

ISO 27001 Lead Auditor

Place Of Birth

Amman

Skype

Omarlozi

Personal Information

Date of Birth: 06/11/89

References

Available upon request

Timeline

Managed Service - Infrastructure Team Lead

Zaintech
01.2023 - Current

Managed Services Senior Specialist

Zain Data Park
11.2019 - Current

Business Development Officer

The Arab International Society for Management Technology (AIMICT)
02.2017 - Current

Senior Cloud Engineer

Talal Abu-Ghazaleh Organization- Cloud Department
10.2016 - 11.2019

Systems Engineer

STS (Specialized Technical Services)
01.2015 - 10.2016

M.D. - Information Technology Management

University of Sunderland
01.2013 - 05.2014

B.Sc in Computer Science - Computed Science

Princess Summaya University For Technology (PSUT)
09.2007 - 04.2012
ISO 27001 Lead Auditor
ISO 9001 Lead Auditor
Advanced Leadership
VSTP 'VMware Technical Solutions Professional'
VSP 'VMware Sales Professional'
Redhat Administration I & II

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Omar Al-LouziManaged Service - Infrastructure Team Lead