Summary
Overview
Work History
Education
Skills
Accomplishments
Goal & Vision
Leadership Philosophy
Timeline
Generic
Omar Abu Awad

Omar Abu Awad

Chief Technology Officer (CTO)
Amman

Summary

As Chief Technology Officer at IVS, I oversee the architecture, strategy, and delivery of advanced technology solutions across AI, ERP, automation, and full-stack development. My focus is on building scalable, reliable systems that connect business objectives with practical, measurable technical execution. Through hands-on leadership and system-level design, I’ve directed teams in delivering platforms that combine speed, data intelligence, and user-centered performance.


Overview

5
5
years of professional experience
2
2
Languages

Work History

Chief Technology Officer (CTO)

Infinity V Services
05.2025 - Current
  • Define technical direction and oversee scalable, high-performance systems.
  • Supervise development teams, establish coding and documentation standards.
  • Manage server infrastructure, scaling, and performance optimization.
  • Integrate AI and automation tools into workflows.
  • Collaborate with leadership to align technology with business goals.
  • Projects Overseen:
  • Bus Express Booking Platform — Laravel/MySQL/Redis, ticketing and seat mapping
  • Valkyrie Call Insights — Python/React/AI APIs, speech and sentiment analysis
  • Odoo ERP Infrastructure Optimization — Odoo/PostgreSQL/Redis, ERP deployment
  • AI Analytics and Data Pipeline — Python/OpenAI, automated reporting dashboards

Co-Founder & Technical Processes Manager

Infinity Virtual Services
04.2024 - 03.2025
  • Defined the technical vision for Infinity Virtual Services, aligning it with product and business goals.
  • Led the development of scalable architectures and tool selections.
  • Mentored and onboarded engineers, fostering a collaborative Agile environment.

Co-Founder & Technical Process Coordinator

Infinity Virtual Services
10.2023 - 03.2024
  • Developed and implemented technical SOPs to improve process compliance.
  • Acted as a liaison between development, operations, and stakeholders.
  • Identified and resolved workflow inefficiencies to streamline operations.

Team Lead

Every Health Group
03.2023 - 10.2023
  • Directed the customer service team across inbound/outbound campaigns.
  • Managed KPIs and team performance to meet progressive targets.
  • Assisted in training and onboarding new representatives.
  • Supervised upselling of ancillary services.

Customer Service Representative

Every Health Group
11.2022 - 03.2023
  • Handled consumer inquiries on health insurance and ACA topics.
  • Assisted with upselling ancillary services.

Social Media Creator

CSC Beyond
08.2021 - 11.2022
  • Managed content creation and social media campaigns for multiple projects.
  • Produced visual and written content to increase engagement and brand presence.

Tele Sales Representative

CSC Beyond
03.2021 - 08.2021
  • Managed multiple outbound campaigns focused on setting appointments with prospects.
  • Achieved sales targets and contributed to team performance metrics.

Education

High School Diploma -

Az Zarqa High School
Az Zarqa
05.2001 -

Skills

    Operations management

    Technology roadmapping

    IT management and delivery

    General management and administration

    Business process improvement

    IT infrastructure management

    Project management

    Software development

    DevOps implementation

Accomplishments

  • Directed the design and deployment of enterprise-grade systems with scalable architectures and performance optimization.
  • Led technical execution across more than ten major projects in AI, ERP, and automation.
  • Architected back-end systems leveraging Redis caching and optimized workers, reducing load times and improving stability.
  • Oversaw delivery of an intelligent bus booking platform with seat mapping, price management, and ticket automation.
  • Introduced AI sentiment analysis pipelines and reporting dashboards for data-driven decision-making.
  • Implemented full Odoo ERP environments with Discuss module extensions, accounting, and HR automation.
  • Established structured development workflows, CI/CD standards, and performance benchmarks.

Goal & Vision

  • I aim to create products and tools that elevate businesses by improving efficiency, eliminating repetitive tasks, and streamlining operations.
  • My vision is to empower other businesses to thrive by reducing costs, increasing speed, and enabling smarter, automated workflows.

Leadership Philosophy

  • A CTO’s role is to connect business strategy with technical capability. I focus on building systems and teams that scale, automate intelligently, and deliver measurable value.
  • Every technical decision must align with long-term performance, maintainability, and operational efficiency.

Timeline

Chief Technology Officer (CTO)

Infinity V Services
05.2025 - Current

Co-Founder & Technical Processes Manager

Infinity Virtual Services
04.2024 - 03.2025

Co-Founder & Technical Process Coordinator

Infinity Virtual Services
10.2023 - 03.2024

Team Lead

Every Health Group
03.2023 - 10.2023

Customer Service Representative

Every Health Group
11.2022 - 03.2023

Social Media Creator

CSC Beyond
08.2021 - 11.2022

Tele Sales Representative

CSC Beyond
03.2021 - 08.2021

High School Diploma -

Az Zarqa High School
05.2001 -
Omar Abu AwadChief Technology Officer (CTO)