Omar Abdallah
Jordan
Summary
Experienced professional with 3 years in Implementation and On-boarding at a leading Fin-tech company in London. Proven track record in managing complex client integrations, enhancing customer experiences, and driving operational efficiencies. Seeking a new role in the Middle East to leverage my expertise and contribute to innovative financial solutions in a dynamic market.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Senior Solutions Analyst
Vitesse PSP Limited
9 2023 - 08.2024
- Champion new processes by joining calls with wider product team and commercial team. Ensure that analyst team is represented and solutions with positive outcomes for the team are executed. Ensure all UAT for processes is completed and all findings shared and noted.
- Become a point person for a designated client. Lead on client calls, take responsibility for client work distribution and understand all processes including onboarding and configuration settings.
- Create better ways of working to improve the proactivity of the team & reduce the manual workloads. Present feedback to seniors and take ownership to implement these changes.
- Begin to understand solution manager processes, such as loss fund migrations, API, and MAS. Lead MAS training sessions unaided and be able to hold a Q&A with both internal and external clients.
- All items listed under ‘Solution Analyst’.
- Championed a culture of continuous improvement within the team by encouraging open feedback loops on project performance metrics or milestones achieved.
Solutions Analyst
Vitesse PSP Limited
02.2022 - 09.2023
- Handle customer escalations, questions, and complaints across a variety of support channels.
- Assisting customer support relating to operational matters.
- Prepared timely and accurate financial reporting and analysis.
- Trained and mentored employees to maximise team performance.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
Insurance Sales Agent
Al Manara Insurance Company.
04.2020 - 09.2020
- Created a new customer service department in the company, using a professional call centre company to improve customer satisfaction.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Developed productive working relationships with car dealers, loan processors and other business partners in the community.
- Presented and clearly explained insurance policy options based on clients needs and goals.
Insurance Loss Adjuster Intern
Crawford Loss Adjusters and Company.
07.2019 - 09.2019
- Authorised reports and invoices efficiently to swiftly progress claims to completion.
- Apply outstanding organisational abilities to investigate, handle and settle a large portfolio of client claims.
Education
Bachelor of Business Management (2:2) -
University of West of England
Skills
Skilled negotiator
IT skills
Social skills
Critical thinking
Leadership
Excellent communication skills
Microsoft office
Microsoft Excel
Production KPI management
KPI setting and management
Relationship Management
Salesforce CRM
Extensive product knowledge
User Acceptance Testing
Languages
English, Arabic
Timeline
Solutions Analyst
Vitesse PSP Limited
02.2022 - 09.2023
Insurance Sales Agent
Al Manara Insurance Company.
04.2020 - 09.2020
Insurance Loss Adjuster Intern
Crawford Loss Adjusters and Company.
07.2019 - 09.2019
Senior Solutions Analyst
Vitesse PSP Limited
9 2023 - 08.2024
Bachelor of Business Management (2:2) -
University of West of England
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