Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Hi, I’m
Oday Chammot
Front desk receptionist
Amman
Summary
Overview
1
year of professional experience
Work History
Alqasr Metropole Hotel Atico GroupAmman
Front Desk Agent
08.2022 - Current
Job overview
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Trained new staff members in customer service techniques and hotel operations.
- Stored guest valuables in safe and individual boxes for security.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
DERAR BIN ALAZWAR ALWEBDEH
69 from IT
10.2015
University Overview
Philadelphia Amman
Bachelor Of Administrative Studies from Business Administration
01.2015
University Overview
Skills
- Mail and Packages
- Problem-Solving Skills
- Room Assignments
- Verifying Reservations
- Transportation Information
- Automated Telephone Systems
- Credit and Cash Payments
- Front Desk Management
- Posting Charges
- Hospitality Service
- Time Management
- Office Management
- Guest Services
- Lobby Auditing
- Guest Satisfaction
- Cash Handling
- Listening Skills
- File Management
- Concierge Services
- Nightly Audits
- Guest Inquiries
- Registration
- Compute Bills
- Check in and Checkout Procedures
- Telephone Reservations
- Special Reservations
Languages
English
Upper intermediate (B2)
Timeline
Front Desk Agent
Alqasr Metropole Hotel Atico Group
08.2022 - Current
DERAR BIN ALAZWAR
69 from IT
Philadelphia
Bachelor Of Administrative Studies from Business Administration
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