Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Obaida Baker

Obaida Baker

Amman

Summary

Summary:

Driven individual with sales and customer service background. Demonstrates marketing and sales reporting expertise. Skilled in upselling and top-quality production promotion.

Overview

2025
2025
years of professional experience
2011
2011
years of post-secondary education
10
10
Certifications
2
2
Languages

Work History

Business Development Manager

Digital Gates
08.2024 - Current
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Implemented CRM tools to better track sales opportunities and customer interactions.

Sales Team Leader

Open Sooq
12.2023 - Current

• Assumed full ownership of the category, shaping its strategy, pricing, and ROI.

• Innovated service customization options to boost sales.

• Generated realistic monthly, quarterly, and annual sales forecasts.

• Cultivated vital business relationships with major clients to ensure continuous growth.

• Monitored category performance, implementing swift customizations for ongoing growth.

• Proposed and controlled a budget for promotions.

• Oversaw the recruitment and training of the category sales team.

• Trained the sales team in solution selling, upselling, cross-selling, and customer relationship management.

• Managed the sales team to achieve and exceed set targets.

Account Manager (Growth Specialist)

Makane
06.2021 - 10.2022

• Developing and building strong relationships with customers,

connecting with key business executives, to answer client

queries and identify new business opportunities.

• Give the customer full training on how to use the dashboard

and the Application with tips to increase orders through social

media.

• Help the customer with analytics, marketing, and Sponsor Ads.

• Maintain client database within CRM updated regularly to ensure

accurate, up-to-date information stored correctly.

• Ensure client projects were delivered to an exceptionally high

quality, proactively keeping clients informed throughout various

project stages.

• Grew customer base by identifying needs to deliver relevant

product solutions that met client budgets and schedules.

• Drove contract renewals through proactive calls and follow up

campaigns.

Account Manager (EBU)

Orange (Regional Office)
07.2018 - 06.2021

• Have about 500 accounts from SME.

• Sell the account orange services from (Fiber, internet services,

Lines, mobile lines, tracking systems…etc.).

• Deal with customers, make a pipeline and follow up with them.

• Make new opportunities and find new customers.

Mobile Supervisor (mobile Department)

Samsung Levant (Regional Office)
09.2015 - 01.2018

• Taking charge of 22 promoters distributed in the Hyper Market.

• Rise the sellout and market share in the market.

• Be sure that all the hyper market have full stock from all models

• Follow up with the promoters and Hyper managements (sellout

stock availability, customer problems, Price update)

• Do the salaries

DI (Digital Camera Department) Supervisor

Samsung Levant (Regional Office)
04.2013 - 09.2015

• Raise the sellout of the hyper market.

• Do the salaries for the promoters in the department.

• Organize the promoters work, give them training and follow up

them

• Follow up with the promoters and Hyper managements (sellout

stock availability, customer problems, Price update)

Mobile Merchandiser

LG Levant (Regional Office)
01.2011 - 04.2013

• Developing marketing for mobiles, give training to our clients,

rise the sell out and collect data.

• Developing Marketing for LG Mobiles

• Raise the sellout for the LG Mobiles in the market, by giving the

customer Ideas to promote and raise the sellout.

• Give the clients training for the New mobiles.

Team Leader for Airport campaign

Zain Company (Amman, Jordan)

• Choose the members to work in the campaign.

• Divide the work into shifts.

• Solving the customers

issues

• Promote for Zain Prepaid

Sales Man ( Part Time)

Zain Company (Amman, Jordan)
07.2009 - 03.2010

• Reach the sales target with the team.

• Solve the problems of the team with the team leader.

• Promote for Zain prepaid product.

Education

B.A Computer Science -

Balqa Applied University
Salt, Jordan

Skills

Active selling

Client development strategy

Sales advisor coaching

Staff retention

Advanced product knowledge

KPI tracking

Sales Executive management

Teamwork and collaboration

Team supervision

Team motivation

Certification

Fundamentals of Digital Marketing (2021, 40 hours)

Timeline

Business Development Manager

Digital Gates
08.2024 - Current

Sales Team Leader

Open Sooq
12.2023 - Current

Account Manager (Growth Specialist)

Makane
06.2021 - 10.2022

Account Manager (EBU)

Orange (Regional Office)
07.2018 - 06.2021

Mobile Supervisor (mobile Department)

Samsung Levant (Regional Office)
09.2015 - 01.2018

DI (Digital Camera Department) Supervisor

Samsung Levant (Regional Office)
04.2013 - 09.2015

Mobile Merchandiser

LG Levant (Regional Office)
01.2011 - 04.2013

Sales Man ( Part Time)

Zain Company (Amman, Jordan)
07.2009 - 03.2010

Team Leader for Airport campaign

Zain Company (Amman, Jordan)

B.A Computer Science -

Balqa Applied University
Obaida Baker