Carried out necessary work on sites, such as relocation or dismantling
Added necessary equipment to expand and improve site coverage, including adding or changing CE cards or adding new sectors
Cooperated with other companies for joint use of the infrastructure
Managed contractors to achieve the best performance at the lowest costs
Supervised several projects under contractor implementation, ensuring equipment was installed and configured correctly, preparing purchase requisitions, and ensuring work was carried out to the highest approved standards
Followed up on daily/weekly/monthly plans
Supervised major projects in the network: L2100 project, TDD project, Add LTE project, Halfway Film project, 5G Project.
Zain Telecommunications Company
RAN Optimization Intern Engineer
2 2016 - 6 2016
Job overview
Gained good knowledge about KPI statistics to select and analyze the suitable ones to take necessary actions
Developed the ability to perform necessary actions (tilting, adjusting power, etc.) to provide high-quality services
Used PC programs (U2000, NetAct, Excel) to view and analyze KPIs
Worked in the field and visited many sites to check their functionality and determine if any actions were needed.
Zain Telecommunications Company
NOC Engineer
09.2017 - 02.2021
Job overview
Performed real-time monitoring covering mobile voice, data, and International Gateways (IGW) to ensure network systems met established quality standards
Supported the monitoring and troubleshooting of technical systems including IT systems and Mobile Telecommunications Systems (Telecom Core, Radio Access Network, Transmission links (Optical and Microwave), and IP network (Routers and Switches))
Handled faults in network elements and resources of 2G, 3G, LTE (FDD and TDD) Networks and FTTx/GPON Networks
Responded to requests within the SLA, opened cases, resolved issues in a timely manner, and served as the first level of escalation
Dealt with (Huawei M2000, NOKIA NetAct) for Radio Access Network Management, Transmission system, and Packet switch system
Performed health checks and escalated service-affecting and degradation issues to the concerned departments
Monitored network statistics and major KPIs using (Huawei M2000, NOKIA NetAct), analyzed them, and took appropriate action.
Education
Al-Yarmouk University
B.Sc. degree in Telecommunications Engineering
Jerash Secondary School
Jerash, Jordan
General Secondary School Education Certificate from Scientific
Skills
Hard-working and committed to quality
Otherexperiences
Sign Language Certificate.
Barista Certificate.
Innovation Training.
Fundamentals of Project Planning and Management - University of Virginia (Coursera Course).
Effective Problem-Solving and Decision-Making - University of California, Irvine (Coursera Course).
Professional Development
Completed a course in CCNA.
Worked with a team of engineers to design and develop an ECG device for wireless signal transmission and reception.
Personal Information
Date of Birth: 03/24/92
Gender: Male
Nationality: Jordanian
Marital Status: Married
References
Will be provided upon request.
Timeline
RAN Implementation Engineer
Zain Telecommunications Company
02.2021 - Current
NOC Engineer
Zain Telecommunications Company
09.2017 - 02.2021
Al-Yarmouk University
B.Sc. degree in Telecommunications Engineering
05.2016
Jerash Secondary School
General Secondary School Education Certificate from Scientific
Customer Service Operation Excellence Senior Professional at Zain TelecommunicationsCustomer Service Operation Excellence Senior Professional at Zain Telecommunications
Senior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSCSenior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSC