Obada AL.Nasser

• Assisted program managers and sponsors with entering client data into CRM and taking clients' calls and referrals.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
• Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
• Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
• Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.

Managed volunteer teams for the National COVID-19 Vaccination Campaign in partnership with the Ministry of Health and the National Center for Security and Crisis Management. Responsibilities included coordinating field efforts, task delegation, and volunteer training to ensure efficient operations and the successful achievement of national health goals.

• Grew the customer base through targeted outreach and networking events.
• Streamlined operational processes for improved efficiency and cost reduction.
• Established foundational processes for business operations.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Recruited, interviewed and hired new staff members and developed training materials for employees.

• Streamlined operations by implementing efficient workflow processes and procedures.
• Facilitated cross-functional meetings to address challenges and develop strategic solutions collaboratively.
• Championed continuous improvement efforts within the organization, fostering a culture of innovation and adaptability among team members.
• Collaborated with other departments on company-wide initiatives, ensuring seamless integration of operations-related aspects.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.

• Participated in quality assurance, quality control and quality improvement programs.
• Enhanced data quality by implementing rigorous quality control measures.
• Reduced inspection errors by implementing a robust quality control system.
• Implemented quality control measures to ensure deliverables met or exceeded client requirements.

• Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
• Enforced rules and regulations during games to facilitate safe and fair play.
• Supported fair competition by remaining impartial in decision-making processes.
• Ensured player compliance with league guidelines through effective communication of expectations before each match or season start date.

• Supported organizational goals by facilitating the exchange of information among team members and departments.
• Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
• Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
• Contributed positively to company culture by actively participating in employee engagement initiatives.