Nour Al Bajjali
Amman
Summary
Driven and detail-oriented professional passionate about continuous improvement and operational excellence. Eager to leverage my expertise to push boundaries and inspire a culture of innovation. Ready to tackle challenges and contribute to impactful projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer – IT Governance
bank of Jordan
11.2022 - Current
- Monitor processes and standards that aim to enhance and expedite the maturity of IT Governance systems in compliance with relevant instructions and references, including (COBIT) ensuring the collaboration and alignment of all department divisions, particularly the direct supervisor
- Collaborate with all IT units, infrastructure, and system development teams to launch new systems or services while ensuring the application of governance instructions and the completion of all required documentation
- Collaborate with internal and external auditors to plan and execute IT audits and ensure compliance with audit recommendations
- Conduct risk assessments to identify and evaluate IT-related risks and develop strategies to mitigate these risks
- Monitor key performance indicators (KPIs) and the extent of compliance with internal service level agreements (SLAs) and operational level agreements (OLAs), achieving continuous improvement by applying necessary corrective and preventive actions recommended by the direct supervisor
- Participate in the development and updating of IT-related plans for Business Continuity and Crisis Management, such as DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) and ensure their alignment with the bank's specific strategic directions and their efficient and effective execution as required
- Monitor the Software Development Life Cycle (SDLC) progress and provide authorization for the deployment of software releases
- Prepare reports on incidents, audit notes and any other reports requested by the manager.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
Documentation & Quality Assurance Unit Head
bank of Jordan
07.2021 - 11.2022
- Manages administrative and executive tasks of team members to ensure efficient and accurate execution
- Assesses new and updated programs for compliance, usability, and alignment with bank policies
- Ensures comprehensive technical documentation and clear data flow for program transparency
- Oversees the handling of programmer requests, ensuring proper custody and necessary approvals
- Reviews program lists to confirm all required approvals before distribution
- Ensures that all outputs adhere to established specifications and quality standards prior to implementation
- Conducts regular reviews of information systems to identify weaknesses and ensure adherence to policies
- Manages the approval process for examinations and ensures readiness of separate testing environments
- Collaborates with stakeholders to review acceptance criteria and User Acceptance Testing (UAT) plans
- Tracks and addresses system errors and security alerts on a daily basis.
Documentation & Quality Assurance Clerk
bank of Jordan
09.2020 - 07.2021
- Develop and execute comprehensive test plans that outline testing strategies, objectives, and resource requirements
- Create detailed test cases and scenarios based on requirements and specifications to validate functionality and performance
- Perform functional, regression, and smoke testing to ensure that software applications meet specified requirements and operate correctly
- Identify, document, and track defects in software applications, collaborating with development teams to ensure timely resolution
- Prepare and maintain comprehensive testing documentation, including test plans, test cases, and defect reports
- Work closely with developers, project managers, and stakeholders to communicate testing progress and results
- Facilitate UAT sessions, gathering feedback from end-users and ensuring that applications meet user expectations.
Senior Software Quality Professional
Disruptive innovation services
08.2019 - 10.2019
- Testing required service on Safeer Project
- Raising bugs which were found while testing
- Follow up on bugs status with the team.
Software Testing Engineer
Ideal Soft Emirates LLC
08.2015 - 07.2019
- Prepare system test cases that cover all project functions based on SRS/BRS documents
- Execute all system test cases
- Mark test cases with status accordingly and specify its Priority and Severity
- Maintain and ensure the quality of the Test Cases to cover all system components
- Develop and implement test cases and perform manual testing based on functional specs
- Performed multi testing types such as functional, integration, system, cross-browser, UAT, Smoke, and regression testing to validate requirements
- Perform Automation Testing
- Performing UAT with Clients and signing their approval on the RFCs to be released in the next release date
- Attending Knowledge Transfer meetings with the QC Team, Support Team, and Technical Leads
- Report bugs accurately, assign to development team and review bug status
- Ensure that the reported bugs are clear, detailed, and easy to understand
- Reproducing bug reports from the field and writing clear steps to reproduce
- Using JIRA as a tool for logging & Tracking defects
- Generate Filters using JIRA tool to generate the daily status report for each task that is assigned to me
- Understanding the business requirements and developed test cases to test the complete functionality of the application
- Using SQL and execute some SQL queries in 'TOAD' to check on data
- Writing User Manual to E-Traffic and SDDI project's software.
Business Process Associate Consultant Trainee
SAP YOUNG PROFESSIONAL PROGRAMM
09.2014 - 12.2014
- An intensive training program for more than 100 days covering a full development plan, from personal and cultural skills to functional knowledge of SAP solutions.
Education
BSC Degree: Management Information Systems -
Princess Sumaya University For Technology
09.2014
Tawjihi: Scientific Stream -
Latin Patriarchate School
07.2010
Skills
- Attention to Details
- Analytical Skills
- Work under Pressure
- Commitment & Dedication
- Communication Skills
- Team player
- Well-organized
- Jira/Gitlab
Personal Information
- Date of Birth: 12/09/1992
- Nationality: Jordanian
- Marital Status: Married
Certification
- 09/01/2008, Cambridge ESOL Entry Level Certificate in ESOL International (Entry 2)
- 12/01/2009, Cambridge ESOL Entry Level Certificate in ESOL International (Entry 3)
- 06/01/2011, VB.Net 2010 Interactive Windows Applications
- 06/01/2014, Design Thinking for Business Innovation
- 06/01/2014, SAP Certified Application Associate - Financial Accounting with ERP 6.0 EhP6
- 12/01/2014, SAP Certified Associate Project Manager (C_PM_71)
- 12/01/2014, SAP Certified Associate - Business Process Integration with SAP ERP 6.0 EHP6 C_TERP10_66
- 12/01/2014, Certificate for Successful Completion Alan Carroll Advanced Communication Skills
- 12/01/2019, Certified Tester Foundation Level (CTFL)
- 07/01/2020, Harvard Business School Certificate Program - BUSINESS ANALYTICS
- 11/01/2022, Agile Mindset Practices Orientation Program
- 03/01/2023, COBIT2019
Training
- Selenium Level Zero Practical Course - 04/01/18
- Selenium Level One Practical Course - 04/01/18
- Field Training at Emerging Markets Payment 01/08/2013 - 01/09/2013
Languages
Arabic
Proficient
C2
English
Intermediate
B1
References
References are available upon your request
Timeline
Quality Assurance Officer – IT Governance
bank of Jordan
11.2022 - Current
Documentation & Quality Assurance Unit Head
bank of Jordan
07.2021 - 11.2022
Documentation & Quality Assurance Clerk
bank of Jordan
09.2020 - 07.2021
Senior Software Quality Professional
Disruptive innovation services
08.2019 - 10.2019
Software Testing Engineer
Ideal Soft Emirates LLC
08.2015 - 07.2019
Business Process Associate Consultant Trainee
SAP YOUNG PROFESSIONAL PROGRAMM
09.2014 - 12.2014
BSC Degree: Management Information Systems -
Princess Sumaya University For Technology
Tawjihi: Scientific Stream -
Latin Patriarchate School
- 09/01/2008, Cambridge ESOL Entry Level Certificate in ESOL International (Entry 2)
- 12/01/2009, Cambridge ESOL Entry Level Certificate in ESOL International (Entry 3)
- 06/01/2011, VB.Net 2010 Interactive Windows Applications
- 06/01/2014, Design Thinking for Business Innovation
- 06/01/2014, SAP Certified Application Associate - Financial Accounting with ERP 6.0 EhP6
- 12/01/2014, SAP Certified Associate Project Manager (C_PM_71)
- 12/01/2014, SAP Certified Associate - Business Process Integration with SAP ERP 6.0 EHP6 C_TERP10_66
- 12/01/2014, Certificate for Successful Completion Alan Carroll Advanced Communication Skills
- 12/01/2019, Certified Tester Foundation Level (CTFL)
- 07/01/2020, Harvard Business School Certificate Program - BUSINESS ANALYTICS
- 11/01/2022, Agile Mindset Practices Orientation Program
- 03/01/2023, COBIT2019
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