Nouf Alkhraisha
Amman,AM
Summary
Dynamic Community Manager with a proven track record at Regus, excelling in customer engagement and relationship building. Skilled in generating leads through innovative networking events and enhancing member participation. Known for exceptional communication and problem-solving abilities, driving customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Community Manager
Regus-IWG plc.
Amman
12.2022 - Current
- Manage the day to day running of the centre, focusing on exceptional customer service.
- Promote the centre to new customers and show them how flexible workspace could enhance their business.
- Developed and implemented community engagement strategies that increased member participation.
- Generate leads by delivering engaging networking events within your community.
- Monitoring contract renewal dates and persuading clients to renew those contracts
- Developing community engagement strategies that increased member participation.
CRM Agent
Webhelp - Audi Volkswagen Middle East
Amman
01.2021 - 12.2022
- Company Overview: Outsource company works with Volkswagen group, taking care of all direct contact with customers, performing leads generation and filtering activities
- Plan & deliver effective CRM activities in line with brand strategies to encourage customer retention & loyalty e.g
- Campaigns (Sales & Aftersales), events, supporting dealerships, third party providers & other stakeholders
- Ensure timely delivery of reports on all activities
- Work with Business Development Department to launch the Customer Experience Measurement Survey to customers to ensure that customer experience meets the brand's expectations, analyze customers feedback, create an action plan with enhancements recommendations
- Ensure maintaining a successful customer interaction to decrease customer complaints, escalations & to increase customer satisfaction
- Support the implementation of new system solutions & development of interfaces, aiming for customer data excellency
- Social Media community management for both Audi and VW
- Outsource company works with Volkswagen group, taking care of all direct contact with customers, performing leads generation and filtering activities
Community Associate
Regus- IWG plc.
12.2019 - 07.2020
- Build effective relationships with new and existing customers
- Creating exceptional experiences through giving the existing customers the best possible experience in every interaction
- Bringing new customers to the revolution by sharing the benefits of flexible working
- Making sure the center is always the professional, inspiring work environment your community expects
- Ensuring the community needs are met in a timely and efficient matter
Trainee - Customer Relationship Management
Abu Khader Group
09.2019 - 12.2019
- Generating sales leads that develop into new customers
- Build sustainable relationships and trust with customer
- Build Customer database and follow up system
- Solve and report customer problems and difficulties
Education
B.Sc. - Business Administration
University of Jordan
09.2018
Skills
- Excellent written and oral communication skills
- Ability to work with teams
- Quick Learner
- Problem Solving
- Excellent communication and interpersonal skills
- Able to maintain strong relationship with clients and team members
Languages
- Arabic, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Timeline
Community Manager
Regus-IWG plc.
12.2022 - Current
CRM Agent
Webhelp - Audi Volkswagen Middle East
01.2021 - 12.2022
Community Associate
Regus- IWG plc.
12.2019 - 07.2020
Trainee - Customer Relationship Management
Abu Khader Group
09.2019 - 12.2019
B.Sc. - Business Administration
University of Jordan
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