Summary
Overview
Work History
Education
Skills
Main Projects
Work Availability
Timeline
ProjectManager
NoorAdin Qabrtai

NoorAdin Qabrtai

Project Manager
Amman

Summary

Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 17 years in project management with proven success in government programs. Offers strong analytical, planning and organizational skills to manage competing demands. Experienced IT projects with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in planning and deployment.

Overview

18
18
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Technical Support Specialist & Project Coordinator

Family Protection&Juvenile Department-PSD
Amman
09.2020 - Current
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Increased fundraising numbers by over 60% by leveraging effective communications and outreach strategies.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Used coordination and planning skills to achieve results according to schedule.
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
  • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
  • Served as primary conflict resolution official, mitigating intra-team and inter-team issues with predetermined mediation protocols.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Coordinated with finance department to deliver timely billing for milestone events during project development.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Researched and identified potential donors.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Tracked KPIs and created continuous improvement plans.

Head of Institutional Development Section

Public Security directotate
Amman
01.2020 - 09.2020
  • Keep updated watch on funding opportunities, develop and monitor funding proposals with programs coordinators.
  • Prepare exclusively some strategic reports and respect quality requirements, deadlines and any other contractual obligation related to reporting to donors.
  • Monitor development of strategic partnerships within international network of sister institutions and ensure quality relationships with these partners.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for director meetings.

Head of Software Development Section

Public Security directotate
Amman
08.2018 - 12.2019
  • Created customized development frameworks for customers based on specific business goals and budgetary constraints.
  • Collaborated with QA head section to introduce automated testing protocols, shortening software validation timeframes by 85%.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

Chief Human Resources Management Section

United Nation
Sudan
05.2016 - 08.2018
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Liaised between multiple business divisions to improve communications.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Developed succession plans and promotion paths for all staff.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

Head of Cyber and Network Security Section

Public Security directorate
Amman
07.2013 - 05.2016
  • Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
  • Validated and verified system security requirements definitions and analyzed system security designs.
  • Provided consultation and technical services on all aspects of information security.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Conducted security audits to identify vulnerabilities.

Centralized Data Base Project Manager

United Nation
Sudan
01.2012 - 07.2013
  • Studying software application domain, prepares software requirements, and specification (Software Requirements Specification) documents (as is and to be documents).
  • Generate high quality information to support informed decision-making at strategic level; provide effective leadership and management oversight to IMU.
  • Developed weekly, monthly and annual work plans to ensure achieving KPAs of Police Component priorities and Mission Mandated Objectives.
  • Analysis of current operational reporting lines and mechanisms, identifying gaps and proposed IT solutions.

Team Leader Database Administrator

Public Security directorate -Command & Control Center (JCCC)
Amman
06.2008 - 01.2012
  • Installed, upgraded, configured and tuned Oracl, MySql and Access systems and all associated middleware in LINUX and Windows environments.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Maintained excellent attendance record, consistently arriving to work on time.

Database Administrator

Public Security directorate- Command & Control Center (JCCC)
Amman
06.2005 - 06.2008
  • Created and implemented database designs and data models.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Authored and coded logical and physical database descriptions.
  • Created scripts and processes for data integration and maintenance.
  • Resolved system delay problems, improved operations and provided exceptional client support.
  • Developed, updated and organized Oracl databases to handle customer and CAD data.

Education

MBA - Business Administration

Al-Ahliyya Amman University
AlSalt-Jordan
10.2013 - 01.2019

Professional Diploma - E-Government Project

Jordan University
Amman-Jordan
01.2009 - 01.2010

Associate of Science - Computer And Information Sciences

Muta University
AlKarak-Jordan
10.2001 - 05.2005

Skills

    Project Management Professional (PMP)

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Main Projects

  • Case Management System: The project is summarized by automating all work procedures concerned with case management to victims of domestic violence and linking all service partners through this system in addition to submitting proposals to decision-makers managing the case by studying patterns and similar cases to provide the best services to victims of domestic violence.
  • Smart Yard driving test Project: Collaborated with team of 5 in the development and computerize the driving test process to Reducing the traffic accidents, Reducing the intervention of human in the examination process, Unifying the practical driving examination environment for all applicants.
  • Special Branch Centralize application: Created customized development frameworks for customers based on specific business goals and budgetary constraints. Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of non criminal record system. Held final approval for software versioning validation, providing oversight of special branch central DB system revisions and updates. Participated in risk assessment analysis for the project, applying standard change control procedures to minimize inherent liability in software releases.
  • Special Branch New Building Project: Oversee construction projects from beginning to end, Manage the budget and estimate costs, Determine the necessary equipment, materials, and manpower needed, Ensure supplies and equipment are ordered and delivered according to schedule,Resolve any problems that may arise, Negotiate with external vendors on contract agreements
  • Ensure all deadlines are met, Conduct site checks to monitor progress and quality standards.
  • UNAMID Centralize DB Project: Keep an updated watch on funding opportunities, develop and monitor funding proposals with programs coordinators. Prepare exclusively some strategic reports and respect the quality requirements, deadlines and any other contractual obligation related to reporting to donors. Setup the goals and mission of the project. Setup duties and responsibility for all stuff member in the Project, Studying the software application domain, prepares software requirements, and specification (Software Requirements Specification) documents (as is and to be documents). Managed data center system upgrade delivering better reliability and security for server hosting and enterprise applications.
  • Intergraph Computer Aided Dispatch: A Country-Wide Multi-Agency Multi-Jurisdiction Computer Aided Dispatch (CAD) framework. The project entitled renovating technical infrastructure as well as the operational framework for police, civil defense and gendarmerie forces in Jordan. Deploying call center capabilities for handling 911 emergency calls in the country of Jordan using Nortel Technologies
  • Jordan e-Government Program: Participating in defining the general framework for Jordan’s e-Government program. Preparing a set of services to be consumed by the e-Government.
  • Criminal Investigation Information System (CIID) :An Oracl form \DB Operational application criminal investigation operations in PSD.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Specialist & Project Coordinator

Family Protection&Juvenile Department-PSD
09.2020 - Current

Head of Institutional Development Section

Public Security directotate
01.2020 - 09.2020

Head of Software Development Section

Public Security directotate
08.2018 - 12.2019

Chief Human Resources Management Section

United Nation
05.2016 - 08.2018

MBA - Business Administration

Al-Ahliyya Amman University
10.2013 - 01.2019

Head of Cyber and Network Security Section

Public Security directorate
07.2013 - 05.2016

Centralized Data Base Project Manager

United Nation
01.2012 - 07.2013

Professional Diploma - E-Government Project

Jordan University
01.2009 - 01.2010

Team Leader Database Administrator

Public Security directorate -Command & Control Center (JCCC)
06.2008 - 01.2012

Database Administrator

Public Security directorate- Command & Control Center (JCCC)
06.2005 - 06.2008

Associate of Science - Computer And Information Sciences

Muta University
10.2001 - 05.2005
NoorAdin QabrtaiProject Manager