Noor Bani-Yousef

• Led ICT assessments for different organizations (government/NGOs, local/international) to identify critical needs and recommend improvements using EFQM, GEM 2.0, and ITIL methodologies. Delivered a range of (10-30)% cost savings for the clients through a streamlined IT system recommendation.
• Developed and implemented internal control frameworks for IT compliance for multiple clients, ensuring adherence to regulations and best practices.
• Empowered IT awareness and skills: Designed and delivered IT training programs for diverse audiences, resulting in 25% improvement in user proficiency.

• Spearheaded a team of 700+ engineers to develop and implement ICT strategies for Jordan Police, modernizing and maintaining telecommunication systems. This resulted in 35% improvement in network efficiency/response times.
• Reduced maintenance costs by 80% through the successful implementation of a new DMR two-way radio system for Jordan Police.
• Managed a $9 million+ annual department budget while prioritizing projects and ensuring fiscal responsibility according to operational and technical needs.
• Championed project management: Led the department using PMP methodologies to ensure successful delivery of complex ICT projects within budget and timeline.
• Cultivated a culture of innovation and efficiency: Supervised the implementation of process automation across PSD, leading to 20% increase in operational efficiency.

· Oversaw the 24/7 operation of JCCC services for three security agencies (Police, Civil Defense, Gendarmerie), ensuring seamless emergency response coordination, resulting in an average of 60% reduction in average response time.

· Led the transformation and user adoption of new JCCC methodologies and SOPs across PSD units, fostering a culture of efficient service delivery, with 50% increase in user satisfaction for critical tasks.

· Championed data-driven policing: Utilized JCCC systems to implement integrated traffic flow management strategies, leading to a 10% reduction in traffic accidents and a reduction in overall crime rates by 12%.

· Strengthened inter-agency collaboration for public safety: Contributed to the design and implementation of effective systems that enhanced cross-agency communication and response capabilities, leading to a 25% increase in successful multi-agency interventions.

· Optimized JCCC platform performance: Ensured maximum efficiency by overseeing the operation of CAD, ANPR, CCTV, AVL, MDT, GIS, MDVR, and Drone systems, achieving an improvement in system uptime (99.9%) and a reduction in average response time to system alerts.

· Managed a daily call volume of 27,000+ emergency calls with a swift response time (less than 3 seconds) and efficient arrival times (average under 10 minutes).

• Led a team of 110+ engineers and technicians to successfully implement critical JC3 systems (CAD, AV, ANPR, CCTV, AVL, etc.), ensuring efficient emergency response.
• Achieved targeted service and KPIs consistently, exceeding expectations in key areas like response time and system uptime (more than 99% network and systems uptime).
• Developed a skilled technical workforce: Mentored and trained internal staff (more than 750 engineer and technician), fostering a culture of continuous learning and innovation.
• Managed vendor relationships strategically: Partnered with key vendors using PMP best practices to deliver projects efficiently and cost-effectively.
• Enhanced JC3 system security: Developed and implemented security policies aligned with ISO 27001 standards, safeguarding sensitive data.
• Streamlined operations: Oversaw design-build projects for JC3 systems, ensuring smooth integration and handover while adhering to PMP methodologies.
• Improved collaboration: Coordinated with diverse stakeholders (government agencies, telecom providers) to optimize JC3 system outcomes for public safety.
• Cultivated a talent pipeline: Proactively identified skill gaps and recruited talent to maintain a high-performing technical team.
• Provided expert technical guidance: Managed and supervised telecommunications systems, offering troubleshooting expertise and ensuring system performance.

I Joined two UN missions: in Kosovo/UNMIK (2002-2003) and Sudan-Darfur/ (UNAMID) (2012-2013)

• Led the design and implementation of a high-availability database system for managing staff deployment and redeployment across the entire mission, ensuring efficient personnel logistics.
• Streamlined data access and user experience by tailoring the database to user needs and implementing secure data distribution protocols.
• Optimized database performance by minimizing downtime, implementing high-speed transaction recovery, and ensuring fast query responses.
• Championed data security and governance: Established and enforced policies and procedures, conducted regular security testing, and provided user training to safeguard data integrity and privacy.
• Delivered data-driven insights: Developed reports and statistics for mission headquarters, contributing to informed planning and decision-making.

• Led the analysis and improvement of Public Safety Command & Control (C&C) systems for Jordan Police and Civil Defense. Conducted studies, surveyed existing capabilities, and identified operational shortcomings.
• Developed a comprehensive framework for the modernized C&C system, defining concepts of operations, policies, procedures, roles, and response plans.
• Championed organizational change management to overcome human resistance and facilitate smooth adoption of new technologies and practices.
• Contributed to the prioritization of a $120 million+ project for C&C infrastructure, assets, systems, and personnel.
• Managed the implementation process by conducting gap analysis, defining project requirements, and preparing strategic plans.
• Oversaw the development of an Emergency Call Center (ECC), defining technical, logistical, and staffing needs and participating in negotiations with service providers for a unified 911 number.
• Spearheaded project management by defining subprojects, execution priorities, and detailed implementation plans.
• Contributed to vendor selection by participating in RFP preparation and evaluating proposals to identify qualified solution providers.
• Delivered training programs to equip call takers and operation officers with the necessary skills for the new C&C system and effective communication with 911 callers.

• Led a team responsible for the maintenance and optimization of the Public Security Directorate's (PSD) critical wireless communication infrastructure supplied by General Electric (GE), including repeater sites, core equipment, and handheld radios.
• Ensured system uptime and service quality through daily and preventive maintenance programs, equipment readiness, and troubleshooting.
• Empowered junior engineers by conducting training on standard testing procedures for system health and troubleshooting.
• Maintained clear communication channels by preparing daily fault reports and overseeing quality control of wireless services.
• Oversaw site acceptance and system integration for new equipment at the C3I data center.
• Expanded communication network capabilities by designing and implementing kingdom-wide two-way radio systems for some security agencies.
• Proactively addressed Y2K compliance by developing solutions to safeguard wireless and alarm systems against potential disruptions.
• Collaborated with the Transmission Branch to secure reliable communication channels between remote sites and the data center.