Noor ALJAMAAT

• Provide Tier-2/3 technical support for Cisco ACI fabrics (APIC, leaf, and spine switches).
• Troubleshoot issues related to tenants, bridge domains, EPGs, contracts, VRFs, and application profiles.
• Diagnose connectivity, policy enforcement, and integration issues with VMware, Hyper-V, and cloud platforms.
• Analyze logs, packet captures, and APIC traces to identify root causes of incidents.
• Assist customers with software upgrades, migrations, and fabric expansions.
• Reproduce complex customer issues in lab environments for deeper analysis.
• Collaborate with escalation teams and development engineers to resolve product defects and critical bugs.
• Document technical findings and contribute to Cisco’s knowledge base for wider use.

Cisco TAC Firewall Engineer (ASA & FTD)
Security engineer with 2.5 years of experience providing advanced technical support for Cisco ASA and Firepower Threat Defense firewalls within Cisco TAC. Specialized in troubleshooting complex customer issues, performing in-depth root cause analysis, and delivering timely solutions in high-pressure environments. Strong background in firewall policy configuration, VPN setup, intrusion prevention, and system recovery. Experienced in collaborating with global enterprise customers, documenting solutions, and driving continuous service improvement.