Nizar Ahmad

Undertake case management activities in an assigned area,
Assist in the efficient and effective management of refugee case files and medical
records, including,
Undertake refugee form fill interviews for the purposes of recording biographical
information, including,
Assist with the organization and/or scheduling of refugee appointments,
Assist with the adjudication of refugee case files by providing,
Update WRAPS with biographical and other sensitive information such as interview
dates,
Undertake quality assurance checks of refugee files and case data in WRAPS as
directed by Case Management team members or supervisors.
Provide regular reports on work being accomplished to the Project Focal Point, Case
Management, and/or other supervisors and team members.
Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, a
Maintain and ensure the confidentiality and integrity of all RSC-related information by
implementing control procedures in line with USRAP standards.

Map services available in project area and create referral guide for volunteers
Update guide on a regular basis
Identify and verify the cases referred by Jordan Red Crescent (JRCS) volunteers
Assess the identified cases using SOP
Develop referring system for the cases regarding their needs by referringthem
internally to JRCS activities and externally for the other agencies and care providers
Link with the community resources, community leaders, and other agencies especially
those who are working with Syrian refugees
Conduct Case Conferences as needed
Refer the CP and GBV cases regarding to SOPs
Train volunteers on SOPs.
Report on all referred cases to supervisor and Office in Amman
Provide weekly updates and reports to supervisor
Attend and represent JRCS/GRC project at Irbid Referral Coordination meeting

First identification of vulnerable people and their family, through active research or referral from community resource people, local structures and institutions, community workers, hot line or direct identification during the implementation of the activities

Referral to PT for medical assessment or Other assistance actors if the need is other than the rehabilitation

Once identified the need of referral to specific services, provide the Referral Focal Point with all the required information and documentation

Updating and sharing of information related to the available assistance, including HI mobile team and partners work

Listen carefully to beneficiaries concerns and respect the confidentiality

Establish and maintain a wide network of local contacts to feed the referral structure and provide the most updated information to the people in need

Assist guests with check in and checkout, other cashiering duties
Give a warm welcome to guests on arrival and register them as well as issuing room
keys by using the appropriate standards
Assisting guests throughout their stay with any requirements, handling guest
feedback, provide direction and give suggestions.
Handling guests' mails and messages, and answering phone calls.
Meet, greet, room and send VIPs.
Attend daily briefings and relevant departmental and interdepartmental meetings.
Provide guidance to Guest Relations Assistant at work.
Conduct OJT training.
Room inventory and monitoring house situation.
Ensure the safety, security and loss control policies and procedures are compiled with
at the front counter and back office area.
Work towards maximizing room revenue by up-selling to a higher rate category and
selling the highest possible rates for walk-in guests.
Perform any related duties and special projects as requested by the Front Office
Manager/Assistant Front Office

Oversees and administers the operations of a store.
Maintains inventory. Uses inventory management software.
additional details concerning new items.
Makes claims with transport companies if delivered merchandise has been damaged.
Maintains files appropriate to the activities of the unit.
Responsible for cash and makes cash deposits.
Verifies ledgers, statements and supporting documents.
Communicates with others in order to receive or transmit information.
Handles and stores merchandise or special products that require some knowledge of
spontaneous combustion, toxicity, fragility, rapid deterioration, contamination, etc.
According to requirements and established procedures, arranges stock. In case of
emergency or in order to replace outdated material.
Controls and carries out the lending and renting of tools.
Ensures that they are kept in good condition and that they are repaired or replaced as
necessary.
Oversees the delivery of merchandise following an established schedule and
coordinates special deliveries by transmitting the necessary details to the persons
concerned.
Maintains equipment and instruments. Ensures cleanliness of work areas.
Uses equipment necessary for the handling