Ni Kadek Erawati
Gianyar, Bali
Summary
Knowledgeable Job Title with 8 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
9
9
years of professional experience
Work History
Spa Therapist
St. Regis Hotel & Residence
Amman, Jordania
10.2019 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Upselling treatments and products.
Spa Therapist
Sofitel Hotel Bali Nusa Dua
Nusa Dua, Bali
01.2017 - 09.2019
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Upselling treatments and products.
Spa Therapist
Royal Atlantis Resort &Spa
Antalya, Turkey
01.2016 - 11.2016
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experiences.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Upselling treatments and products.
Education
Spa Therapist -
Number One Spa Academy
Denpasar Bali12.2017
Bussiness And Management -
Smk Negeri 1 Gianyar
Gianyar Bali07.2009
Skills
- Balinese Massage
- Swedish Massage
- Deep Tissue Massage
- Hot Stone Massage
- Aroma Therapy
- Thai Massage
- Indian head massage
- Four Hand Massage
- Hammam (Turkish Bath)
- Foot Reflexology
- Body Treatments (scrub &wrap)
- Facial Treatments
- Sports Massage
- Excellent Communication
- Team Collaboration
- Dependable and Responsible
- Multitasking and Organization
- Attention to Detail
Languages
English
Upper intermediate (B2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Spa Therapist
St. Regis Hotel & Residence
10.2019 - Current
Spa Therapist
Sofitel Hotel Bali Nusa Dua
01.2017 - 09.2019
Spa Therapist
Royal Atlantis Resort &Spa
01.2016 - 11.2016
Spa Therapist -
Number One Spa Academy
Bussiness And Management -
Smk Negeri 1 Gianyar