Oracle Practice Management System
Nidal Faraj
Sr. HIS Business Analyst, PM, AgilePM, CPHQ, CPHIMS, CBAP, miniMBA
Amman,Capital City
Summary
Business Analyst with a proven track record of success in IT projects.Expert in business and system requirements, user acceptance testing, and end-user training. Capable of guiding future decisions based on previous experiences. Detail-oriented team member with strong organizational skills. Capability to manage many projects at once with great precision.
- HIS implementations: I have a proven track record of successfully implementing HIS solutions in healthcare organizations of all sizes. I have a deep understanding of the healthcare industry and the specific needs of healthcare organizations. I am also skilled in managing complex projects and working with stakeholders to ensure that projects are completed on time and within budget.
- Healthcare quality: I am a certified professional in healthcare quality (CPHQ) with a deep understanding of quality improvement principles and practices. I have experience leading and managing quality improvement initiatives in healthcare organizations. I am also skilled in data analysis and using data to make informed decisions about quality improvement.
- RCM: I have a deep understanding of revenue cycle management principles and practices. I have experience managing the revenue cycle for healthcare organizations. I am also skilled in data analysis and using data to identify areas for improvement in the revenue cycle.
- Systems integrations: I have experience integrating healthcare information systems (HIS) with other systems, such as financial systems and patient scheduling systems. I am skilled in using a variety of integration technologies and I am able to develop custom integration solutions.
- Project management: I am a certified project manager (PMP) with a deep understanding of project management principles and practices. I have experience managing complex projects and working with stakeholders to ensure that projects are completed on time and within budget.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
25
25
Certificates
2
2
Languages
Work History
Sr. HIS Business Analyst/IT Project Manager
E3 CORPORATION FZ-LLC
Amman, Amman
11.2020 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
- Improved business direction by prioritizing customers and implementing changes based on the collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Execute and analysis risks and identified risk mitigation strategies.
- Generated business intelligence reports to inform strategic decision-making.
- Collaborated with teams in product line transition to streamline the manufacturing footprint.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Performed a gap analysis to identify areas for improvement.
- Surveyed clients to ascertain their requirements and expectations for the product.
- Created dashboards to monitor and track key performance indicators.
- Developed and implemented data governance policies and procedures.
- Analyzed data to identify the root causes of problems and recommend corrective actions.
- Developed data mining algorithms to identify and classify patterns in data.
- Provided technical support for troubleshooting analytics and reporting issues.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed complex dashboards and reporting tools to track business performance metrics.
- Utilized data visualization techniques to present and explain complex data sets.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Overseeing the revenue cycle: The RCM Specialist oversees the revenue cycle for a healthcare organization. This includes ensuring that all billing and collections processes are compliant with regulations, and that the organization is collecting the maximum amount of revenue possible.
- Managing patient billing: The RCM Specialist manages patient billing. This includes ensuring that patient bills are accurate, that they are submitted to insurance companies in a timely manner, and that they are collected in full.
- Processing insurance claims: The RCM Specialist processes insurance claims. This includes ensuring that claims are submitted to insurance companies correctly, that they are processed in a timely manner, and that the organization receives the correct reimbursement.
- Managing collections: The RCM Specialist manages collections. This includes following up with patients who have not paid their bills, negotiating payment plans with patients, and referring accounts to collections agencies as needed.
- Reporting on revenue cycle performance: The RCM Specialist reports on revenue cycle performance. This includes tracking key metrics such as patient days, net revenue, and days in accounts receivable, and using this data to identify areas for improvement.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Facilitating Scrum meetings: The Scrum Master facilitates the daily stand-up meeting, the sprint planning meeting, the sprint review meeting, and the sprint retrospective meeting.
- The Scrum Master ensures that these meetings are productive and that the team is able to make progress on the sprint goals.
- Coaching the team: The Scrum Master coaches the team on agile principles and practices. The Scrum Master helps the team to understand the Scrum process and to apply it effectively.
- Removing impediments: The Scrum Master removes impediments that are preventing the team from delivering high-quality software on time and within budget. Impediments can be anything that is preventing the team from working effectively, such as technical problems, lack of resources, or unclear requirements.
- Ensuring that the team follows the Scrum process: The Scrum Master ensures that the team follows the Scrum process. This includes ensuring that the team holds the correct meetings, creates the correct artifacts, and makes progress on the sprint goals.
- Promoting agile values and principles: The Scrum Master promotes agile values and principles within the team and the organization. This includes values such as transparency, collaboration, and continuous improvement.
- Analyzing business requirements: The functional integration specialist must first understand the business requirements of the different functional areas of the organization. This includes understanding the processes and workflows that are used in each area.
- Designing and implementing integration solutions: Once the business requirements are understood, the functional integration specialist must design and implement integration solutions. This may involve using a variety of tools and technologies, such as middleware, APIs, and data mapping tools.
- Testing and debugging integration solutions: Once the integration solutions are implemented, they must be tested to ensure that they are working properly. This includes testing the integration solutions with both real and simulated data.
- Monitoring and maintaining integration solutions: Once the integration solutions are in production, they must be monitored and maintained to ensure that they are working properly. This includes monitoring the logs and alerts for any problems.
- Providing support to users: The functional integration specialist must also provide support to users of the integration solutions. This may involve answering questions, troubleshooting problems, and providing training.
Sr. Clinical Applications Analyst/PM
Abdali Hospital
Amman
06.2018 - 11.2020
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Developed and deployed queries, simple applications, and moderately complex reports relevant to customer needs.
- Observed company standards for performance in time and supply management practices.
- Streamlined information systems smooth and simplify processes to increase accuracy and ease of use.
- Demonstrated detailed technical knowledge of the assigned applications.
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Translated customer requests into software application solution specifications appropriate to assigned tasks.
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- I oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Patient Information Management Systems Lead
Electric Health Solutions, EHS
Amman, Amman
02.2016 - 06.2018
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Created and optimized record management strategies to coordinate and protect information.
- Restructured procedures through coordination with the compliance director to create and execute projects.
- Collected, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sr. Patient Information Systems
Electronic Health Solutions, EHS
Amman, 'Amman
01.2013 - 01.2016
- Handled initial troubleshooting and escalation of service requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Attended regular client meetings to report project progress and address questions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed contract and SLA oversight and facilitation of client needs to foster account growth.
- Researched product and issue resolution tactics to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Used ticketing systems to manage and process support actions and requests.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Liaised between management, sales team, development team and client to address any concerns or issues.
- Trained users on how to properly operate equipment and software programs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided basic end-user troubleshooting and desktop support.
- Assisted with updating technical support best practices for use by team.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Documented support interactions for future reference.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Configured hardware and granted system permissions to new employees.
Sr. Medical Records Tech & Quality Facilitator
King Hussein Cancer Center, KHCC
Amman, Amman
10.2006 - 12.2012
- Maintained patient confidence by keeping patient records information confidential.
- Obtained the necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in the preparation of medical records to release to other medical facilities requesting patient histories and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient record systems by archiving, scanning, and indexing important documents and files.
- Developed and maintained an organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Generated and maintained statistical data related to medical records.
- Tracked and monitored requests for medical record release.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into an electronic medical records system.
- Transcribed and entered patient medical information into electronic medical record systems
- I followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Identified new methods to optimize medical record management.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Utilized electronic medical record systems to store, retrieve, and process patient data.
- Processed and tracked requests for medical records from external organizations.
- Used classification manuals to gain additional knowledge of disease and diagnosis processes.
- Assisted in the preparation of medical reports for external parties.
- Developed and implemented a new filing system for medical records to improve efficiency.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified the accuracy of patient information in medical records.
- Leading and managing quality improvement initiatives: CPHQs lead and manage quality improvement initiatives in healthcare organizations. This includes developing and implementing quality improvement plans, measuring and evaluating quality improvement efforts, and communicating the results of quality improvement efforts to stakeholders.
- Providing guidance and support to healthcare professionals: CPHQs provide guidance and support to healthcare professionals on quality improvement. This includes providing training on quality improvement principles and practices, coaching healthcare professionals on how to implement quality improvement initiatives, and resolving quality improvement problems.
- Advocating for quality improvement: CPHQs advocate for quality improvement within healthcare organizations. This includes working with leadership to ensure that quality improvement is a priority, and educating stakeholders on the importance of quality improvement.
- Keeping up-to-date on quality improvement trends: CPHQs keep up-to-date on quality improvement trends. This includes reading professional journals, attending conferences, and participating in online communities.
Medical Record Tech, Admission and Billing Officer
Ibn Al Haytham Hospital
Amman, 'Amman
08.2002 - 10.2006
- Reviewed charts and flagged incomplete or inaccurate information.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained patient records in compliance with security regulations.
- Completed clinical procedures and gathered patient data for interpretation by the physician.
- Kept an accurate log of requests for medical information and records.
- Identified new methods to optimize medical record management.
- Obtained the necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Verified patient insurance coverage and collected the required co-payments.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Performed medical records management, including filing, organizing, and scanning documents.
Education
MBA - Business Administration
International American University (IAU)
USA, California, LA 05.2023 - Current
BBA - Business Administration, Management
Al - Al Bayet University
Jordan, Mafraq 06.2003 - 10.2006
Associate of Applied Science - Medical Records Administration
Amman Training Colleague, ATC
Jordan, Amman 09.2000 - 10.2002
Skills
MS Visio
MS ProjectJiraTeam workOrganizedBusiness process mapping
Consulting
Release planning
Quality assurance & control
Workflows Analysis
Needs assessments
Gap analysis
Project Management (Traditional and Agile)
Operations management
Staff Management
Technical Writing
Strategic planning
Data analysis
Project Roadmap Design
Interpersonal skills
UAT
Certification
Udemy, CBAP-Certified Business Analysis Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Transworld SQL Practice Management System
ATS, Practice Management System
Vista EMR/EHR
Oscar EMR
Cerner Millenium
Ishmed SAP EMR
IS-SAP Practice Management System
IQVIA HIS
Kippy Cloud, KPI management and HR appraisal software
Accomplishments
I implemented HIS in a variety of healthcare settings (hospitals, comprehensive medical centers, and primary care clinics):
1. RMS Jordanian
2. Jordanian Ministry of Health
3. Jordan's private hospitals
4. A specialist cardiac center outside of Jordan in one of the Gulf Cooperation Council countries.
Timeline
MBA - Business Administration
International American University (IAU)
05.2023 - Current
Sr. HIS Business Analyst/IT Project Manager
E3 CORPORATION FZ-LLC
11.2020 - Current
Sr. Clinical Applications Analyst/PM
Abdali Hospital
06.2018 - 11.2020
Patient Information Management Systems Lead
Electric Health Solutions, EHS
02.2016 - 06.2018
Sr. Patient Information Systems
Electronic Health Solutions, EHS
01.2013 - 01.2016
Sr. Medical Records Tech & Quality Facilitator
King Hussein Cancer Center, KHCC
10.2006 - 12.2012
BBA - Business Administration, Management
Al - Al Bayet University
06.2003 - 10.2006
Medical Record Tech, Admission and Billing Officer
Ibn Al Haytham Hospital
08.2002 - 10.2006
Associate of Applied Science - Medical Records Administration
Amman Training Colleague, ATC
09.2000 - 10.2002