Nesrin Abbas
Amman
Summary
Business Analyst and Human Resources professional with over 10 years of combined experience across HR operations, recruitment, payroll, and business analysis within IT and corporate environments. Strong expertise in requirements gathering, stakeholder management, process improvement, and HR advisory services. Proven ability to bridge business needs with technical solutions while ensuring compliance, efficiency, and organizational growth.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
MADA
Amman
06.2025 - 08.2025
- Authored detailed user stories, functional requirements, acceptance criteria, and technical specifications for BNPL features.
- Documented and maintained merchant lifecycle flows and journey.
- Defined the needed integration requirements.
- Support ticketing and merchants self-service features.
- Managed requirement changes, impact analysis using JIRA.
- Created payment schedules and installments for BNPL.
- Created the refunds and cancellations processes.
Business Analyst
Aspire IT Services
Amman
05.2024 - 11.2024
- Collaborated with stakeholders to gather requirements and document specifications.
- Conducted market research to assess trends and inform business strategies.
- Created reports to summarize findings and present insights to management teams.
- Assisted in project management tasks, ensuring timely completion of deliverables.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Collaborated closely with the Quality Assurance team.
Business Analyst
Shepherd Technologies
Amman
08.2023 - 04.2024
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates regarding the current HR project.
- Conducted meetings and workshops with the relevant stakeholders.
- Facilitated design sessions with the implementation team to define the solution.
- Created an ATS solution with the product owner, starting from requirement gathering, process design and technical collaboration.
Business Analyst
Motory
Amman
05.2023 - 07.2023
- Managed and prepared documentation summarizing findings from stakeholder meetings and workshops.
- Created reports to summarize findings and present insights to management teams.
- Perform UAT testing with QA team.
- Worked closely with the UX/UI designer to reflect the needed modifications on Figma.
Business Analyst
4matex Information Technology
Amman
11.2022 - 03.2023
- Collaborated with product owners, team leads, and developers on planning and delivery activities.
- Conducted requirements gathering sessions and business analysis workshops.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Performed QA testing, functional testing, and data validation.
- Analyzed complex business problems and proposed system configurations and solutions.
- Worked as part of cross-functional teams implementing business solutions.
- Maintained clear documentation and change tracking for all requirements.
HR Officer
4matex Information Technology
11.2021 - 03.2023
- Hired, onboarded, trained, screened and released employees.
- Managed recruitment processes.
- Developed and implemented employee onboarding programs for new hires.
- Facilitated training sessions on workplace policies and compliance standards.
- Coordinated employee performance evaluations and feedback sessions.
- Assisted in designing employee engagement initiatives to boost morale.
- Maintained HR databases and employee records for accuracy and confidentiality.
- Collaborated with department heads to address staffing needs and concerns.
- Supported conflict resolution efforts between employees and management teams.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Monitored adherence to employment laws within the organization.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Provided advice and guidance regarding disciplinary actions when needed.
- Managed employee relations issues such as grievances or complaints.
- Coordinated with management on recruitment strategies.
- Developed, implemented and maintained recruitment policies and procedures.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Ensured compliance with safety regulations in the workplace.
- Conducted exit interviews with departing employees to assess reasons for leaving.
HR Officer
Globemed Jordan
04.2021 - 09.2021
- Managing new recruit procedure.
- Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references and comparing qualifications to job requirements.
- Follow up with the candidates after the hiring process.
- Managing and handling the employee’s files and records using Maven System and Oracle System.
- Managing and handling the Payroll Process.
- Improving organization attractiveness by recommending new policies; monitoring job offers and compensation practices and emphasizing benefits and perks.
- Generating several HR reports.
- Maintains human resources database and records.
- Manage the daily administrative operations.
- Arranging company's events.
- Handling the Finger Punch System.
- Conducting and analyzing the employee's appraisal sessions.
- Applying ISO standards on all processes and procedures.
HR Officer
Intrasoft Middle East
02.2016 - 03.2019
- Managing new recruit procedure.
- Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references and comparing qualifications to job requirements.
- Follow up with the candidates after the hiring process.
- Managing and handling the employee’s files and records using Oracle and SAP Systems.
- Managing and handling the Payroll System.
- Improving organization attractiveness by recommending new policies; monitoring job offers and compensation practices and emphasizing benefits and perks.
- Generating several HR reports.
- Administer and control the health and the life insurance.
- Administer cancer insurance.
- Maintains human resources database and records.
- Manage the daily administrative operations.
- Arranging company's events.
- Handling the Finger Punch System.
- Conducting and analyzing the employee's appraisal sessions.
HR Officer
Amin Kawar & Sons. Co.
08.2013 - 12.2015
- Managing new recruit procedure.
- Determining applicant qualifications by interviewing applicants; analyzing responses; verifying references and comparing qualifications to job requirements.
- Follow up with the candidates after the hiring process.
- Improving organization attractiveness by recommending new policies; monitoring job offers and compensation practices and emphasizing benefits and perks.
- Generating several HR reports.
- Administer and control the health and the life insurance.
- Administer cancer insurance.
- Maintains human resources database and records.
- Manage the daily administrative operations.
- Arranging company's events.
- Handling the Mena System.
- Handling the Finger Punch System.
- Handling and managing the company's lines numbers.
- Applying ISO standards on all processes and procedures.
Education
Bachelors - Management Information Systems
Applied Science University
Skills
- Requirements gathering
- User acceptance testing
- Project management
- Stakeholder engagement
- Documentation management
- Conflict resolution
- Problem-solving
- Microsoft Office
- Agile methodologies
- Time management
- Presentation Skills
- Team Work
- Communication Skills
- Analytical skills
- Retention program development
- Recruitment management
- Decision-making
- Team building
- Task prioritization
- Talent recruitment
- Performance evaluation
- Candidate interviews
- Onboarding and training
- HR policies expertise
Personal Information
- Nationality: Jordanian
Languages
- Arabic, Mother tongue
- English, Advanced
Timeline
Senior Business Analyst
MADA
06.2025 - 08.2025
Business Analyst
Aspire IT Services
05.2024 - 11.2024
Business Analyst
Shepherd Technologies
08.2023 - 04.2024
Business Analyst
Motory
05.2023 - 07.2023
Business Analyst
4matex Information Technology
11.2022 - 03.2023
HR Officer
4matex Information Technology
11.2021 - 03.2023
HR Officer
Globemed Jordan
04.2021 - 09.2021
HR Officer
Intrasoft Middle East
02.2016 - 03.2019
HR Officer
Amin Kawar & Sons. Co.
08.2013 - 12.2015
Bachelors - Management Information Systems
Applied Science University