Nemer Othman

• Catalog Coordinator/Administrator – Careem

Create and manage restaurant profiles on Careem platform, ensuring accurate and complete data entry.

Input restaurant details, including name, banking information, commission agreements, and contract details.

Build and structure restaurant menus, adding items, prices, and necessary categorizations.

Write clear and engaging item descriptions in English and provide accurate Arabic translations.

Ensure consistency and quality of menu content to enhance user experience.

Collaborate with internal teams and restaurant partners to resolve data discrepancies and update information when needed.

Optimize menu layouts and descriptions to align with platform standards and customer preferences.

Maintain records and track updates for contracts, menu changes, and restaurant information.

• Live-streamed gameplay on various gaming platforms, including Facebook, Twitch, Trovo, and TikTok.

• Provided technical support for computer-related issues, assisting users with software like Streamlabs and production tools, including optimizing microphone audio with filters.

• Completed additional tasks, including logo and graphic design, as well as creating music using artificial intelligence, among other projects.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Followed up with customers after completed sales to assess satisfaction and resolve service concerns.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Developed a comprehensive knowledge of product (furniture) offerings to better assist customers with informed recommendations.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Maintained accurate records, ensuring timely processing of invoices, payments, and Other reports.
• Created, prepared, and delivered reports to various departments.
• Updated reports, managed accounts, and generated reports for company database.
• Improved communication within the organization through regular updates on policies, procedures, and key events.