Nataly Abed
CMC Team Leader | Acting Supervisor
Amman
Summary
Experienced acting supervisor with a proven track record across multiple sectors, including aviation, e-commerce, sales, and the food industry. Successfully leads team members to ensure timely completion of tasks. Proficient in assigning tasks, training employees, and implementing company procedures. Extensive expertise in operations and quality assurance drives efficiency and fosters high performance in diverse environments. Demonstrated ability to effectively lead teams in achieving organizational goals and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CMC Acting Supervisor
Extensya
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
CMC Team Leader
Extensya
07.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Content Moderation Specialist
Wiki Arab
05.2019 - 05.2020
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Designed employee recognition program that improved morale and reduced turnover.
Education
Masters of Peace Making & Conflict Resolution -
University of Jordan
Amman, Jordan 04.2001 -
BA of Political Sciences & International Relations -
University of Jordan
Amman, Jordan 04.2001 -
Skills
Staff & Project Management
Process Improvement
Strategic Planning
Communication skills
Coaching Skills
Results Driven
Problem Solving
Leadership
People Development
Analytical Thinking
Certification
Licensed TOT - Human Development Coach, Jethro Consulting & Training
Languages
Arabic
Native language
English
Advanced
C1
References
- Hashim Nassar, Extensya, Amman, 0790816860
- Musab Mohasin, Extensya, Amman, 0799962003
Timeline
CMC Acting Supervisor
Extensya
01.2024 - Current
CMC Team Leader
Extensya
07.2020 - Current
Content Moderation Specialist
Wiki Arab
05.2019 - 05.2020
Masters of Peace Making & Conflict Resolution -
University of Jordan
04.2001 -
BA of Political Sciences & International Relations -
University of Jordan
04.2001 -
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