Summary
Overview
Work History
Education
Skills
Timeline
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Nasser Karadsheh

Nasser Karadsheh

Managing Director
Amman

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Customer Care Director

Yemen Company For Mobile Telephony - Sabafon
06.2009 - 12.2020
  • Organize and develop customer care procedures
  • Reporting to board members and management
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.

Procurement Director

Yemen Company For Mobile Telephony - Sabafon
06.2007 - 05.2009
  • Enhanced supplier relationships through regular communication, collaboration, and mutual goal-setting for long-term partnerships.
  • Achieved substantial cost savings with the implementation of a centralized procurement system for better spend visibility and control.
  • Streamlined procurement processes by implementing strategic sourcing and supplier management techniques.
  • Led contract negotiation efforts for major suppliers, ensuring favorable terms that supported business requirements while mitigating risk exposure.
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.

Customer Care Director

Yemen Company For Mobile Telephony - Sabafon
12.2003 - 05.2007
  • Organize and prepare the customer Care procedures
  • Motivate Customer Care team and follow up on daily activities
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Sales Operation Senior Manager

Yemen Company For Mobile Telephony - Sabafon
02.2002 - 11.2003
  • Setting up targets and defining the department strategies, axes and long terms plans
  • Prepare and follow up the yearly budget and action plan for sales department
  • Mentored junior staff members for skill development and career progression within the organization.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.

Direct Sales Manager

Yemen Company For Mobile Telephony-SabaFon
06.2001 - 01.2002
  • Direct sales approach to corporate different size and nature
  • Motivating, leading and evaluating the sales force
  • Expanded client base by identifying new market opportunities and creating tailored sales pitches for each segment.
  • Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.

Yemen Country Manager

Aramex International Courier-Yemen
05.1992 - 05.2001
  • Manages all activities within the station including setting objectives, goals and budget as well as appraises and develops station personnel in order to increase teams' efficiency through team work to achieve client satisfaction
  • Assures safe operations
  • Coordinates continuously with the Regional Manager or VP
  • Responsible for leading the quality council, and the implementation of quality plans in the station.

Sales Representative

Aramex International Courier-Jordan
01.1992 - 05.1992
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.

Management trainee

Aramex International Courier - Jordan
10.1991 - 12.1991

Education

Skills

    Business Administration

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Timeline

Customer Care Director

Yemen Company For Mobile Telephony - Sabafon
06.2009 - 12.2020

Procurement Director

Yemen Company For Mobile Telephony - Sabafon
06.2007 - 05.2009

Customer Care Director

Yemen Company For Mobile Telephony - Sabafon
12.2003 - 05.2007

Sales Operation Senior Manager

Yemen Company For Mobile Telephony - Sabafon
02.2002 - 11.2003

Direct Sales Manager

Yemen Company For Mobile Telephony-SabaFon
06.2001 - 01.2002

Yemen Country Manager

Aramex International Courier-Yemen
05.1992 - 05.2001

Sales Representative

Aramex International Courier-Jordan
01.1992 - 05.1992

Management trainee

Aramex International Courier - Jordan
10.1991 - 12.1991

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Nasser KaradshehManaging Director