Nash'at Al-Bzour
Amman,Jordan
Summary
Senior Marketing Specialist with expertise in developing and executing dynamic marketing campaigns. Proven track record in managing all phases of marketing projects, including strategic planning, budget oversight, and sales reporting. Recognized for strong organizational skills and the ability to coordinate diverse events, from corporate meetings to large conventions, while ensuring positive participant feedback and cost-effective solutions. Committed to fostering stakeholder engagement and delivering exceptional client satisfaction through creative problem-solving and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner and Manager
Runner for cleaning services
Amman, Jordan
08.2020 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Advised management on potential improvements related to cleaning methods or products used.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Worked closely with vendors to maintain contracts for services such as carpet shampooing or window washing.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Implemented quality control measures to uphold company standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed business performance data and forecasted business results for upper management.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Assisted in developing departmental budgets and adhering to allocated funds.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided feedback to cleaners based on inspection results or customer comments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Proposed or approved modifications to project plans.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with all applicable health codes in the workplace through regular audits.
- Analyzed data from customer surveys to identify areas needing improvement in service delivery.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
- Planned advertising campaigns for online, print and other mediums.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Recommended policy changes to improve marketing tactics and strategies.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
- Directed cross-functional teams in the execution of marketing campaigns, ensuring alignment with overall business objectives.
- Created customer-focused messaging that resonates with target audiences.
- Managed annual marketing budget, ensuring optimal allocation of resources for maximum impact.
- Coordinated internal communications to ensure all staff are informed of marketing initiatives and their role in their success.
- Negotiated with vendors and media outlets to secure favorable terms for advertising and promotional activities.
- Directed the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
- Ensured compliance with relevant laws governing advertising practices.
- Maintained up-to-date knowledge of industry trends and best practices.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Analyzed sales data to measure the effectiveness of marketing initiatives.
- Mentored and developed marketing team members, fostering a culture of continuous improvement and innovation.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Updated web pages and social media profiles with engaging and current content.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
Campaign Supervisor (Part Time Job)
Masks agency
Amman, Jordan
05.2018 - 08.2019
- Collaborated with promoters to design innovative marketing campaigns.
- Oversaw effectiveness of promotional strategies.
- Collaborated with senior marketing team to oversee dynamic client projects.
- Ensured successful completion of marketing initiatives as per client specifications.
- Performed assessments to find issues and improve overall functionality.
- Trained promoters according to client requirements and enhanced their productivity.
- Summarized daily sales reports and final campaign results.
- Monitored promoter requirements and organized schedules to ensure smooth operations.
- Ensured adherence to agency policies and rules.
- Managed campaign essentials: premiums, stands, and products.
- Keep in touch with clients to keep them connected with anything developed in a certain campaign
- Worked on campaigns for industry-leading brands such as Nestle, Unilever, and Samsung.
Marketing Campaigns (Project Manager& Supervisor)
business owner
Amman, Jordan
09.2017 - 06.2019
- Collaborated with promoters to develop innovative marketing campaigns and impactful messaging.
- Supervised marketing campaigns efficiently.
- Coordinated management of projects and campaigns with promoters and ushers for corporates through strategic creativity.
- Executed marketing campaigns and development tasks for corporate clients.
- Implement QA procedures to maintain optimal performance and user experience.
- Trained promoters according to client requirements and expectations.
- Analyzed and presented daily sales reports alongside final campaign results.
- Conducted daily checks on promoters to ensure needs were met and schedules maintained.
- Verified compliance with agency policies, rules, and dress codes.
- Managed comprehensive campaign needs including premiums, stands, and products.
- Keep in touch with clients to keep them connected with anything developed in a certain campaign
- Partnered with Nutella Chocolate, Cube Restaurant, Calvo Tuna, and Koita Milk on promotional campaigns.
Campaign Supervisor (Part Time Job)
Attention agency
Amman, Jordan
09.2015 - 08.2018
- Collaborated with promoters to develop creative marketing campaigns and effective messaging.
- Supervised marketing campaign while optimizing workflow.
- Collaborated with senior marketing operations to oversee creative and innovative campaigns for corporate clients.
- Executed marketing campaigns and development tasks for corporate clients on time.
- Maintained high standards via continuous QA assessments.
- Trained promoters to excel in their roles and meet client expectations.
- Generated daily sales reports and summarized final campaign results.
- Monitored promoter needs and organized schedules to ensure smooth campaign operations.
- Reviewed agency policies and standards to ensure compliance with dress codes.
- Managed comprehensive campaign requirements involving premiums, stands, and products.
- Keep in touch with clients to keep them connected with anything developed in a certain campaign
- Executed campaign strategies for a diverse clientele including major international brands.
Marketing Campaigns (Project Manager)Internship
Posh group agency
Amman
03.2017 - 06.2017
- Worked efficiently with promoters to deliver intuitive customer engagement.
- Coordinated marketing campaign and ensured seamless operation.
- Collaborated with senior marketing operations to oversee creative, innovative campaigns and projects for corporate clients.
- Directed successful completion of marketing tasks tailored to business needs.
- Enhanced usability through meticulous quality assurance testing.
- Enhanced promoter performance by providing targeted training.
- Compiled and presented daily sales reports.
- Conducted daily evaluation of promoters' needs and developed schedules to ensure optimal workflow.
- Monitored adherence to standards for professional appearance and conduct.
- Handled comprehensive campaign requirements, including premiums, stands and products.
- Maintained consistent communication to ensure clients stayed informed on campaign developments.
- Executed high-profile campaigns for British American Tobacco and private parties.
Quality Assurance Manual
Aspire Corporation
Amman, Jordan
03.2016 - 06.2016
- Provided company overview in IT industry.
- Collaborated with team to develop innovative quality assurance processes.
- Conducted thorough quality assurance for applications and websites.
- Directed communication of bugs to client under supervision of team leader.
- Executed QA tests to uncover issues and improve functionality.
- Generated daily quality reports.
Campaign Supervisor (Part Time Job)
Ramz Group
Amman
05.2015 - 09.2015
- Collaborated with promoters to develop innovative marketing campaigns.
- Oversaw marketing campaigns to ensure optimal workflow.
- Collaborated with senior marketing operations to oversee creative campaigns.
- Managed marketing initiatives according to client requirements and timelines.
- Conducted quality assurance tests to identify gaps and enhance usability.
- Trained promoters according to client needs.
- Collected customer feedback on specific campaigns, brands, and products.
- Ensured campaign operations ran smoothly by managing promoter needs and scheduling workflows.
- Reviewed policies and rules regarding dress code, self-care, and punctuality.
- Ensured availability of essential items for successful campaign execution.
- Maintained continuous client engagement throughout the campaign.
Event Manager (Part Time Job)
Eventee
Amman, Jordan
05.2014 - 04.2015
- Worked alongside Ushers to craft innovative interactions and experiences for customers.
- Maintained efficient workflow to optimize processes.
- Coordinated with senior manager to produce unique and engaging client events.
- Executed marketing campaigns for corporate clients based on defined periods and client needs.
- Ensured maintenance of high-quality standards.
- Trained ushers on processes and roles to ensure clear client understanding.
- Analyzed and reported costs and client feedback for particular event.
- Supervised usher needs and coordinated task schedules for efficient event management.
- Ensured adherence to agency policies and dress code.
- Oversaw event requirements.
- Maintained constant client communication to ensure they are updated on event developments.
- Organized transportation schedules for staff members working at the event.
Education
Masters - Masters of Business Administration- Marketing
German Jordanian University
Madaba08.2021
Bachelor of Science - Business Information Systems
University of Jordan
Amman01.2015
Skills
- Project management
- Quality control
- Customer service
- Team leadership
- Employee training
- Marketing strategies
- Client communication
- Workflow optimization
- Time management
- Process improvement
- Event registration management
- Excellent communication
- Teamwork
- Attention to detail
- Self motivation
- Multitasking Abilities
- Vendor service coordination
- Supplier relations
- Sales and promotion
- Problem-solving abilities
- Detail orientation
- Decision-making
- Client meetings
- Time management abilities
- Event staff management
- Task prioritization
- Staff supervision
- Social media management
- Vendor relations
- Team leadership and motivation
- Budgeting and finance
- Analytical skills
- Meeting support
- Cost estimating
- Resource management
- Supplier negotiation
- Event planning
- Data analysis
- Signage and display preparation
- Event calendar management
- Payment approval
- Event products and services promotion
- Catering coordination
- Complex problem solver
- Creative thoughts
- Innovative
- Service-focused
- Campaign coordination
- Microsoft Office
Certification
Programming Languages: JavaScript, HTML5, PHP OOP, CSS, SQL, MySQL, C
References
References available on request
Languages
- English, IELTS score (5.5 of 9)
- Arabic, Fluent
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Owner and Manager
Runner for cleaning services
08.2020 - Current
Campaign Supervisor (Part Time Job)
Masks agency
05.2018 - 08.2019
Marketing Campaigns (Project Manager& Supervisor)
business owner
09.2017 - 06.2019
Marketing Campaigns (Project Manager)Internship
Posh group agency
03.2017 - 06.2017
Quality Assurance Manual
Aspire Corporation
03.2016 - 06.2016
Campaign Supervisor (Part Time Job)
Attention agency
09.2015 - 08.2018
Campaign Supervisor (Part Time Job)
Ramz Group
05.2015 - 09.2015
Event Manager (Part Time Job)
Eventee
05.2014 - 04.2015
Masters - Masters of Business Administration- Marketing
German Jordanian University
Bachelor of Science - Business Information Systems
University of Jordan
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