Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Prepared annual budgets with controls to prevent overages.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Utilized enterprise risk management software to improve operational insight and planning.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Developed effective business plans to align strategic decisions with long-term objectives.
Managed budget implementations, employee evaluations and contract details.
General Manager
Al-Fozan Building Materials
Riyadh, Saudia Arabia
06.1997 - 06.2010
Managed budget implementations, employee evaluations and contract details.
Evaluated suppliers to maintain cost controls and improve operations.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Prepared annual budgets with controls to prevent overages.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Designed modern employee recognition program which boosted productivity and improved morale.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Sales & Marketing Manager
Fine Hygienic Paper Company
Amman, Jordan
04.1990 - 06.1997
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Increased sales by offering advice on purchases and promoting additional products.
Maintained records related to sales, returns and inventory availability.
Solved customer challenges by offering relevant products and services.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Monitored company inventory to keep stock levels and databases updated.
Resolved problems, improved operations and provided exceptional service.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Education
Master of Science - Marketing
Buxton University
USA
08.2002 - 09.2003
Bachelor of Science - Business Administration
Yarmouk University
Jordan
06.1987 - 06.1990
Skills
Total Quality Management
Risk Management
Economic Analysis
Program Development
Market Growth
Product Costing
Sales Team Development
Staff Development
Sales Expertise
Profit and Loss Accountability
Project Planning
Market Analysis
Verbal and Written Communication
Cross-Functional Team Management
Operations Management
Dealership Management
Human Resources Leadership
Budget Administration
Financial Document Control
Purchasing and Planning
Cost Analysis and Savings
Team Leadership
Problem Resolution
Staff Motivation
Succession Planning
Staff Management
Communication Skills
Sound Judgment
Networking Abilities
Time Management
Sales Planning and Implementation
Facility Management
Budgeting and Cost Control
Global Sales and Marketing
Packaging and Sanitation
Summary
Customer-oriented General Manager with more than 33 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.