Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Preferred Job
Languages
Accomplishments
Software
Websites
Timeline
Generic
Nael Alkouz

Nael Alkouz

Supply (Procurement & Logistics)
Amman

Summary

Accomplished and results-driven Supply Chain and Procurement Specialist with over 20 years of progressive experience in humanitarian logistics, inventory control, procurement strategy, and compliance across UNHCR and UNRWA operations. Demonstrated expertise in managing multimillion-dollar supply operations in emergency and development contexts, with a proven track record in vendor management, contract execution, ERP systems, audit preparedness, and donor compliance. Adept at driving procurement optimization, sustainability initiatives, and risk mitigation while ensuring timely and accountable delivery of goods and services to field programs. Recognized for cross-functional coordination, policy adherence, and capacity-building in procurement and logistics functions. Holds a CIPS Level 4 Diploma in Strategic Public Procurement and a Bachelor’s degree in Computer Science, with fluent command of English and Arabic.

Overview

21
21
years of professional experience
1
1
year of post-secondary education
8
8
Certifications
2
2
Languages

Work History

Supply Associate

UNHCR
06.2014 - Current
  • In my role at UNHCR Jordan, I lead and coordinate procurement and logistics operations that support the efficient, policy-compliant, and timely delivery of goods and services to persons of concern.
  • I manage procurement planning, contract strategy, vendor performance, compliance, and internal process improvement initiatives, while actively supporting change management and knowledge sharing across procurement functions.
  • I design and implement procurement strategies that align with project-specific needs, including sourcing, supplier evaluation, performance metrics, and value-for-money analysis.
  • I oversee tendering processes (RFQ, RFP, ITB), commercial evaluations, and contract negotiations, applying legal, technical, and risk assessment principles to ensure favorable outcomes and sustainable vendor relationships.
  • I ensure procurement operations adhere to UNHCR’s rules and global procurement policies, implementing effective internal controls and guiding teams on compliance matters.
  • I support the introduction of change initiatives to streamline procurement activities, reduce costs, and improve responsiveness without compromising accountability or ethical standards.
  • I lead procurement planning in collaboration with cross-functional teams, and contribute to business process mapping, internal workflow improvements, and procurement tool development.
  • I play an active role in supporting and mentoring colleagues on best practices and policy interpretation.
  • I manage procurement budgets, monitor expenditure trends, and produce analytical reports to assess performance and cost-efficiency.
  • I identify and mitigate risks, recommend corrective actions, and pursue cost-saving opportunities through strategic sourcing and contract optimization.
  • I contribute to integrating green procurement principles and sustainable sourcing practices in procurement planning and execution, aligning with evolving environmental and social standards in humanitarian supply chains.
  • I facilitate knowledge sharing by synthesizing lessons learned from procurement operations and incorporating them into internal procedures.
  • I support internal trainings and promote a culture of continuous improvement within the supply team.
  • I help develop and update procurement guidelines in response to operational changes and evolving regulations.
  • I collaborate with project managers, engineers, logistics, finance, and external stakeholders to ensure procurement strategies are operationally aligned.
  • I also coordinate with customs and logistics teams to ensure timely delivery and compliance with clearance requirements.
  • Through these responsibilities, I contribute to a high-performing procurement function that supports operational excellence, enhances stakeholder trust, and drives sustainable results in humanitarian contexts.

Stock & Material Inspection Officer

UNRWA
01.2014 - 05.2014
  • As a Material Inspection Officer at UNRWA, I am responsible for ensuring that all goods and materials received or delivered by the agency meet the required quality, quantity, and specification standards.
  • My role supports the transparency, accountability, and integrity of UNRWA’s procurement, logistics, and asset management processes.
  • I carry out detailed physical inspections of incoming deliveries to confirm that items match the specifications in purchase orders and contracts.
  • This includes checking product quality, counting items for quantity accuracy, and identifying any damages or discrepancies.
  • I verify all supporting documentation such as delivery notes, invoices, packing lists, certificates of origin, and quality certifications to ensure they meet contractual and regulatory requirements.
  • Discrepancies are documented and flagged for resolution.
  • I prepare comprehensive inspection reports highlighting findings, including any nonconformities, and recommend appropriate corrective actions.
  • Reports are shared with relevant departments to support timely and informed decision-making.
  • I coordinate closely with procurement, warehousing, and logistics teams to facilitate smooth receipt and handling of materials.
  • I also liaise with suppliers, contractors, and customs representatives as needed to resolve issues or clarify specifications.
  • I ensure that all inspections adhere to UNRWA's internal policies, international quality standards, and donor compliance frameworks.
  • My work upholds neutrality and accountability throughout the inspection process.
  • During the procurement process, I contribute to technical evaluations by providing input on material specifications and vendor compliance.
  • I offer feedback on supplier performance based on inspection outcomes.
  • I maintain detailed and accurate records of all inspection activities and correspondence, ensuring documentation is audit-ready and available for future reference.
  • I conduct physical verification of agency assets across warehouses, offices, and operational sites.
  • This includes confirming that all assets are correctly tagged, recorded in the asset management system, and aligned with the register in terms of location, custodian, and usage.
  • I participate in the disposal process for obsolete or damaged assets, verifying compliance with procedures such as auctions, donations, or destruction.
  • I ensure all handovers and disposals are fully documented and archived in line with organizational guidelines.
  • I compile inspection and asset verification reports for submission to supervisors and internal audit units.
  • I support audit readiness by addressing queries and implementing corrective measures related to asset and material management.
  • I collaborate with supply, admin, and program teams to schedule inspections and provide guidance on best practices for asset handling.
  • I also contribute to training initiatives, helping to build staff capacity in material inspection and asset accountability procedures.
  • In this role, I play a vital part in maintaining operational integrity by ensuring that all materials and assets received, stored, and used by UNRWA are in compliance with standards and properly recorded.
  • My responsibilities directly support effective supply chain management and accountability within the agency.

Stock Control Officer

UNRWA
09.2009 - 12.2013
  • In my role at UNRWA, I play a key role in supporting strategic procurement operations, inventory control, and supply chain performance through efficient stock management, procurement execution, and data integrity.
  • I support donor compliance, contract and documentation oversight, and contribute to sustainable, risk-aware, and policy-aligned logistics operations across multiple sectors.
  • I develop and manage inventory plans based on program consumption trends and operational demand, ensuring optimal stock availability.
  • I contribute to procurement strategies by preparing purchase orders, coordinating urgent requests, and ensuring seamless integration of supply needs across procurement, logistics, and program units.
  • I support end-to-end procurement activities, from requisition reviews to contract documentation and compliance verification.
  • I monitor purchase orders, liaise with suppliers, and ensure procurement documentation aligns with internal controls, donor requirements, and audit standards.
  • I help implement and monitor standard operating procedures (SOPs) that ensure internal control compliance across procurement and stock operations.
  • I investigate discrepancies, propose corrective actions, and participate in audits, helping to mitigate procurement and inventory-related risks.
  • I maintain procurement and inventory records in UNRWA’s system and logistics platforms, ensuring timely, accurate data entry for receipts, issues, adjustments, and returns.
  • This enhances transparency, audit readiness, and evidence-based procurement planning.
  • I review procurement files and contract documentation for accuracy, completeness, and regulatory compliance.
  • I assist in preparing performance reports and support procedural audits to ensure adherence to procurement guidelines and reduce operational risk.
  • I coordinate closely with logistics teams to ensure efficient customs clearance, dispatch planning, and on-time delivery of goods to field sites.
  • I support emergency logistics and contribute to operational readiness planning.
  • I ensure compliance with health, safety, and quality standards across storage facilities, implementing FIFO/FEFO practices and effective labeling and shelf-life monitoring.
  • I collaborate with warehouse staff to optimize layout and inventory traceability.
  • I contribute to efficient stock utilization and reduce waste by analyzing consumption trends and supporting cost-effective procurement and replenishment cycles.
  • I support the integration of sustainable practices within inventory management processes.
  • I work with key stakeholders—Health, Education, and Relief & Social Services—to ensure stock availability aligns with program needs.
  • I assist in emergency response planning, provide technical support, and contribute to cross-departmental procurement alignment.
  • Through these responsibilities, I support the implementation of effective procurement and inventory controls, contribute to cost-efficiency, and help ensure the transparent and timely delivery of humanitarian aid in line with UNRWA’s operational and donor expectations.

Supply and Statistical Clerk

UNRWA
09.2005 - 09.2009
  • As a Supply and Statistical Clerk in the Education Department at UNRWA, I provide essential logistical and data management support to ensure schools receive the necessary materials and that reliable statistical information is available to guide educational planning and reporting.
  • I am responsible for receiving, storing, and distributing educational supplies such as textbooks, stationery, and classroom furniture to schools.
  • I maintain accurate logs of incoming and outgoing materials, track stock levels, and support the preparation of supply requests and delivery schedules.
  • I also perform regular physical inventory checks to ensure proper stock control.
  • I collect and enter data on school-related indicators including student enrollment, attendance, academic performance, staff numbers, and dropout rates.
  • I compile this data into structured reports and ensure submissions are timely, accurate, and in accordance with internal reporting cycles.
  • This helps the department monitor trends and assess educational outcomes.
  • By assisting supervisors and education officers with data analysis, I help inform program planning and improve decision-making.
  • I contribute to tracking performance indicators and identifying patterns in student progress, resource utilization, and school-level outcomes that inform both short-term actions and long-term planning.
  • I serve as a key liaison between the department and school administration.
  • I coordinate the timely collection of data from school principals and administrative teams and ensure that supplies are delivered efficiently.
  • I report any logistical issues or data irregularities to supervisors for resolution.
  • I maintain orderly and accessible records for all statistical reports, supply documentation, and related correspondence.
  • These files are kept in accordance with UNRWA standards and are prepared for internal review or audit.
  • I ensure all records reflect transparency and operational accountability.
  • I ensure all supply-related activities and data reports are aligned with UNRWA’s procedures, as well as donor and audit requirements.
  • I contribute to preparing regular updates on material distribution and data quality, helping the department meet its reporting obligations and maintain operational consistency.
  • Through these responsibilities, I play a pivotal role in ensuring that UNRWA schools are well-resourced and that decision-makers have access to dependable education data.
  • My work directly supports the educational program’s planning, delivery, and evaluation processes, helping improve learning conditions for students across the region.

Clinic Clerk

UNRWA
06.2004 - 08.2005
  • As a Clinic Clerk at UNRWA, I serve a vital administrative and support function within the health center, facilitating the smooth flow of clinic operations and enhancing the efficiency of healthcare delivery.
  • I welcome patients upon arrival, verify their identities, and ensure personal data is accurately recorded in the clinic’s health information system.
  • This supports the creation and maintenance of updated medical records for each patient and facilitates efficient care delivery.
  • I manage both electronic and physical health records, ensuring they are correctly filed, securely stored, and readily accessible when needed by medical staff.
  • I strictly uphold patient confidentiality and agency policies related to sensitive health information.
  • I schedule and reschedule appointments for medical consultations, laboratory tests, and follow-up care.
  • I work closely with doctors, nurses, and other clinic personnel to manage appointment calendars and ensure a steady and organized patient flow throughout the day.
  • I input patient data and clinical activity details into UNRWA’s electronic health platforms (e.g., eHealth).
  • I also assist in generating statistical summaries and routine reports that support monitoring, planning, and decision-making within the clinic.
  • Acting as a link between patients and healthcare providers, I relay essential information about available services, clinic procedures, and scheduled appointments.
  • I ensure that patients are well-informed and guided during their visit.
  • I help maintain accurate records of medical supplies and administrative forms used in the clinic.
  • I notify clinical staff when stock levels are low to ensure uninterrupted service delivery.
  • I provide administrative support to healthcare professionals by preparing patient documents, organizing records for consultations, and assisting with emergency referrals, including preparing the necessary paperwork for patient transfers when needed.
  • I respond to patient inquiries and concerns in a respectful, professional manner and contribute to maintaining a welcoming and patient-friendly environment within the clinic.
  • I help address minor complaints or refer them to relevant staff as appropriate.
  • I strictly follow UNRWA’s administrative policies, health procedures, and confidentiality guidelines in all clinic-related activities.
  • I ensure compliance with internal standards to support the integrity and professionalism of the healthcare team.
  • Through these responsibilities, I play a key part in ensuring that the clinic functions efficiently and that patients receive timely, well-coordinated, and compassionate care.

Education

Bachelor of Science - Computer Science

Yarmouk University
04.2001 - 01.2002

Skills

Project evaluation

Certification

CIPS Level 4 Certificate 'Diploma in Strategic Public Procurement', 09/01/19, This certificate does not expire

Personal Information

  • Date of Birth: 05/01/80
  • Nationality: Jordan

Preferred Job

Supply Chain Manager, Supply Chain Officer, Supply Chain Supervisor, Supply Chain Management, Procurement Officer, Procurement Manager, Procurement Supervisor, Procurement Assistant, Purchasing and Procurement

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Accomplishments

As a Supply Associate:

1. Enhanced Procurement Efficiency and Compliance
  • Successfully executed end-to-end procurement processes, from requisition to delivery, ensuring value for money and compliance with UNHCR policies.
  • Improved supplier selection through well-documented bid evaluations and transparent award recommendations.
2. Strengthened Supplier and Contract Management
  • Maintained a reliable and updated supplier database.
  • Monitored contract compliance and effectively resolved supplier disputes, enhancing supplier performance and relationship management.
3. Optimized Logistics and Customs Clearance
  • Ensured timely and compliant customs clearance, minimizing delays in the delivery of critical humanitarian supplies.
  • Streamlined logistics coordination to guarantee on-time and intact arrival of goods.
4. Improved Warehouse and Inventory Controls
  • Maintained 100% accuracy in inventory through routine stock checks and annual reconciliations.
  • Implemented warehouse best practices, ensuring secure and efficient storage operations.
5. Accountable Asset and Fleet Oversight
  • Ensured full lifecycle tracking of PPE and UNHCR assets, including timely disposal and compliance with Asset Management Board guidelines.
  • Strengthened fleet management through robust controls and reporting.
6. Data-Driven Decision Making and Reporting
  • Developed accurate and timely reports, improving visibility into supply chain performance.
  • Supported strategic planning by analyzing KPIs and supply trends.
7. Effective Stakeholder Coordination
  • Facilitated coordination with internal and external partners to ensure alignment of supply chain activities with operational goals.
  • Contributed to regional procurement planning and needs assessments.
8. Risk Mitigation and Policy Adherence
  • Proactively identified supply chain risks and implemented mitigation strategies.
  • Promoted awareness and adherence to UNHCR supply policies, contributing to operational integrity and audit readiness.

As a Material Inspection Officer:

1. Ensured Quality and Contract Compliance of Goods
  • Conducted rigorous inspections of incoming materials, ensuring full compliance with contractual specifications, quality standards, and delivery accuracy.
  • Identified and reported non-conforming goods promptly, minimizing operational disruptions and procurement risks.
2. Strengthened Inspection Reporting and Documentation
  • Produced detailed and actionable inspection reports that informed procurement decisions and corrective actions.
  • Maintained comprehensive, audit-ready records of inspections and asset verifications, supporting transparency and traceability.
3. Improved Interdepartmental Collaboration
  • Effectively coordinated with procurement, warehousing, logistics, and suppliers to ensure smooth goods reception and issue resolution.
  • Acted as a bridge between operational teams and vendors to clarify technical specifications and ensure delivery integrity.
4. Promoted Standards and Compliance
  • Enforced adherence to UNRWA internal controls, international quality standards, and donor compliance frameworks throughout the inspection process.
  • Upheld neutrality and transparency in all material handling procedures.
5. Contributed to Procurement Evaluations
  • Provided technical assessments during vendor evaluations based on inspection findings, enhancing supplier selection and performance accountability.
6. Strengthened Asset Verification and Management
  • Conducted thorough physical asset verifications across multiple locations, ensuring accurate tagging, record alignment, and proper custodianship.
  • Played a key role in maintaining the integrity of the asset register and preventing loss or misuse of organizational assets.
7. Facilitated Asset Disposal and Compliance
  • Supported compliant asset disposal through verified processes including auctions, donations, or destruction.
  • Ensured all asset transfers and disposals were fully documented and aligned with policy, reducing audit risks.
8. Supported Audit Readiness and Reporting
  • Submitted accurate inspection and asset reports to internal audit units and management, contributing to timely resolution of audit findings.
  • Addressed audit-related queries and implemented follow-up actions, reinforcing UNRWA’s accountability standards.
9. Promoted Capacity Building and Best Practices
  • Provided training and guidance to staff on inspection protocols and asset management procedures, fostering a culture of accountability.
  • Helped improve internal knowledge of compliance standards and inspection methodologies.

As a Stock Control Officer:

1. Maintained High Inventory Accuracy and Availability
  • Ensured precise tracking of stock levels through regular physical counts and reconciliation, achieving a high rate of inventory accuracy across warehouses.
  • Enabled uninterrupted field operations by proactively monitoring and managing stock levels to prevent shortages or overstocking.
2. Improved Data Integrity in ERP Systems
  • Maintained accurate, real-time inventory records in UNRWA’s ERP and logistics platforms, supporting data-driven decision-making and supply chain transparency.
  • Reduced data entry errors and enhanced reporting consistency by standardizing transaction documentation.
3. Supported Internal and Donor Reporting Requirements
  • Generated timely and comprehensive stock reports that met both internal management and donor compliance needs.
  • Contributed to audit readiness by supporting scheduled and spot-check audits, addressing discrepancies, and ensuring thorough documentation.
4. Strengthened Forecasting and Replenishment Processes
  • Analyzed consumption trends and operational demands to establish optimal reorder points, improving procurement planning and resource allocation.
  • Coordinated timely stock replenishment, minimizing the risk of stockouts during critical program delivery periods.
5. Enforced Compliance with Policies and SOPs
  • Promoted adherence to UNRWA policies and donor guidelines by consistently applying SOPs across all inventory control functions.
  • Enhanced accountability and consistency in stock management through process standardization.
6. Reduced Stock Losses Through Root Cause Analysis
  • Identified and investigated stock discrepancies, implementing corrective actions that reduced losses and improved risk mitigation across storage sites.
  • Strengthened internal controls to prevent recurrence of inventory variances.
7. Optimized Warehouse Coordination and Storage Practices
  • Ensured compliance with safety and quality standards in warehouse storage, including FIFO/FEFO implementation and proper labeling.
  • Improved material handling efficiency and space utilization through close coordination with warehouse teams.
8. Supported Emergency and Routine Program Delivery
  • Provided accurate stock availability updates to key program sectors, enabling timely planning and execution of distributions, including during emergencies.
  • Played a critical role in aligning stock readiness with operational needs, ensuring rapid response to humanitarian requirements.

Software

ERP System

Cloud ERP

MS Office

Microsoft Power BI

MSRP

Timeline

Information Security Awareness

10-2022

Prevention of Sexual Exploitation and Abuse (PSEA)

10-2022

Committees on Contracts Certificate

02-2020
CIPS Level 4 Certificate 'Diploma in Strategic Public Procurement', 09/01/19, This certificate does not expire
07-2019

Certification Programme for Supply Chain Management

06-2019

BSAFE

12-2018

Fundamentals of Fraud and Corruption Awareness

12-2018

Incoterms 2010

06-2015

Supply Associate

UNHCR
06.2014 - Current

Stock & Material Inspection Officer

UNRWA
01.2014 - 05.2014

Stock Control Officer

UNRWA
09.2009 - 12.2013

Supply and Statistical Clerk

UNRWA
09.2005 - 09.2009

Clinic Clerk

UNRWA
06.2004 - 08.2005

Bachelor of Science - Computer Science

Yarmouk University
04.2001 - 01.2002

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