Nadeen Salah
Amman
Summary
Maintaining a learning attitude and contributing to the growth of the organization, by utilizing experience and knowledge acquired through the best utilization of the work scope. To build up a promising career. To contribute finance, accounting, & marketing background toward actively supporting the success of a progressive organization offering opportunities for growth in exchange for superior performance.
I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. Beyond that which is already mentioned in my resume, I am someone who knows how to set goals and achieve them, and have a proven track record of being able to.
Overview
12
12
years of professional experience
Work History
Corporate Customer Service
Citi
06.2015 - Current
- Manage a portfolio of elite clients
- Ensuring all their queries are acknowledged and resolved in a timely and professional manner
- Proactively review and resolve problems by conducting necessary analysis with internal teams
- Drive Client Satisfaction
- Provide Client with scorecards to enable them understand their transnational and inquiry activity
- And work with clients to improve their productivity and usage of self-service tools where applicable
- Proactively inform customer about problems and provide regular updates to resolution of issue
- I work closely with the Relationship Managers
- Communicate and Coordinate with Internal Departments
Sales Executive
Grand Hyatt Amman
01.2014 - 05.2015
- Work to build relationships with potential clients
- Deal Directly with the companies either by phone, electronically or face to face
- Managing corporate clients queries
- Provide pricing and delivery information
- Communicate and Coordinate with Internal Departments
- Highlighting their facilities as optimum for business events of all kinds
- Provide all the necessary information to help clients make informed decisions on the purchase of blocks of rooms and production of special events
- Developing good relationships with customers and clients through a mix of meetings, telephone calls and emails.
Account Executive Sales and Customer Service
Jordan Telecom Group (Orange)
01.2013 - 01.2014
- Responsible for building and maintaining relationships with new and potential customers of Event Technology Services
- Managing the accounts of Elite Customers and their queries
- Maintain open line of communication with all parties to ensure superior customer service is provided on a day to day basis
- Actively work and provide follow up on all technician referrals
- Develop and maintain detailed and updated opportunity matrixes for each target account to insure that the appropriate sales support resources can be available and to assist in the preparation of accurate and timely sales forecasts
- Establish the best possible long-term relationship with each prospect and customer so as to maximize future revenue opportunities.
12.2012
- Employee Audit And follow -up real estate transaction
- Conduct and document internal audits in accordance with audit programs
- Analyze and compile audit findings
- Prepare reports of findings and recommendations for improvement
- Analyze and compile audit findings.
Education
Candidate to Certified Management Accountant (CMA) From Morgan International. -
01.2013
Bachelor Degree - Finance
University of Jordan
06.2012
High School -
Rosary College
Skills
- Communication and interpersonal skills
- Ready and able to work individually or within team work environment
- Time management
- Passion and strong desire to learn
- Able to help customers find what they want
- Able to maintain high standards of display & visual merchandising to ensure the store is well presented
- Good with numbers, and able to use modern computerized equipment and specialist retailing software
- Upselling and cross-selling
Trainingscourses
03/2017, A training In Customer Service Excellence
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Corporate Customer Service
Citi
06.2015 - Current
Sales Executive
Grand Hyatt Amman
01.2014 - 05.2015
Account Executive Sales and Customer Service
Jordan Telecom Group (Orange)
01.2013 - 01.2014
12.2012
Candidate to Certified Management Accountant (CMA) From Morgan International. -
Bachelor Degree - Finance
University of Jordan
High School -
Rosary College
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