Nada Jaber
Reservations Sales Specialist
Summary
With extensive experience as a Reservation Sales Specialist, emplemented by a background as a Travel Consultant and Customer Support, I'm looking to expand an opportunity to take on greater responsibilities and make a more significant impact. My expertise in the Reservation Department, combined with a proven ability to lead and collaborate across teams, positions me well to contribute to organizational growth while further enhancing my professional development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Multi Property Reservations Sales Agent
The St. Regis Amman Hotel & W Amman Hotel
07.2022 - Current
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, rates and room types, packages, promotions, special events).
- Process all reservation requests, changes, and cancellations received by phone or mail.
- Follow 'up selling' techniques and sales strategies to maximize revenue.
- Tasks (arrival, created, no-show and etc.)
- Department Trainer.
- Handle group inquiries and confirm group rooming lists.
- Create blocks and Res-links.
- Ensure group-related data is correctly entered and updated in the hotel system.
- Coordinate all the special requirements for the guests with the concerned departments.
- Monitor the block grid and availability.
Customer Service Consultant
Csmena Company
03.2021 - 06.2022
- Managing customer inquiries for LG Levant account through inbound and outbound calls, WhatsApp, Emails, social media and online listening and LG application.
- Understanding inquiries and gaining technical knowledge for the LG products, processing inquiries with the least information from customers.
- Understand technical inquiries for LG products, provide technical assistance to customers.
- Verify employee performance and write reports, obtain feedback on services and submit reports to relevant departments to improve the service quality.
- Training new employees.
Travel Consultant
Desert Adventures Tourism
02.2019 - 09.2020
- Prepare and share quotations for different markets, making sure prices were accurate and competitive.
- Arrange hotel bookings for any confirmed offers, whether for individuals or groups.
- Create offers, and managed bookings for MICE groups.
- Create customized holiday packages based on client needs.
- Negotiate and sign contracts with hotels to secure the best rates.
- Take responsibility for handling customer complaints, followed up, and made sure issues were resolved properly.
Inbound officer
Guarantee Travel Group
09.2018 - 12.2018
- Providing quotations for all logistics and tour- related requirements.
- Secured hotel accommodations, transfers, and all logistical arrangements for groups, individual travelers, and corporate clients.
- Prepared tailored quotations and offers for corporate events and group travel programs.
- Managed the online booking system, including uploading hotel rates, special promotions, and stop-sell notices.
Education
Bachelor's Degree - Tourism Management
Hashemite University
05.2014 - 01.2018
Skills
Well-developed sales, communication, and negotiating skills
Accomplishments
- 2021
Awarded for excellence in customer consultant performance.
Best Customer Consultant | LG Electronics Jordan
Additional Information
- March 2018
Tourism Planning
Rwaq Education Platform, Jordan
- December 2015
Training of Trainers
We Are Jordan Youth Organization, Hashemite University
- November 2015
Job Interviews, Management, and Planning Skills for Life & Work
We Are Jordan Youth Organization, Hashemite University
Timeline
Multi Property Reservations Sales Agent
The St. Regis Amman Hotel & W Amman Hotel
07.2022 - Current
Customer Service Consultant
Csmena Company
03.2021 - 06.2022
Travel Consultant
Desert Adventures Tourism
02.2019 - 09.2020
Inbound officer
Guarantee Travel Group
09.2018 - 12.2018
Bachelor's Degree - Tourism Management
Hashemite University
05.2014 - 01.2018
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