Nada Jaber
Reservations Sales Specialist
Summary
With extensive experience as a Reservation Sales Specialist, emplemented by a background as a Travel Consultant and Customer Support, I'm looking to expand an opportunity to take on greater responsibilities and make a more significant impact. My expertise in the Reservation Department, combined with a proven ability to lead and collaborate across teams, positions me well to contribute to organizational growth while further enhancing my professional development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Multi Property Reservations Sales Agent
The St. Regis Amman Hotel & W Amman Hotel
07.2022 - Current
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, rates and room types, packages, promotions, special events).
- Process all reservation requests, changes, and cancellations received by phone or mail.
- Follow 'up selling' techniques and sales strategies to maximize revenue.
- Tasks (arrival, created, no-show and etc.)
- Department Trainer.
- Handle group inquiries and confirm group rooming lists.
- Create blocks and Res-links.
- Ensure group-related data is correctly entered and updated in the hotel system.
- Coordinate all the special requirements for the guests with the concerned departments.
- Monitor the block grid and availability.
Customer Service Consultant
Csmena Company
03.2021 - 06.2022
- Managing customer inquiries for LG Levant account through inbound and outbound calls, WhatsApp, Emails, social media and online listening and LG application.
- Understanding inquiries and gaining technical knowledge for the LG products, processing inquiries with the least information from customers.
- Understand technical inquiries for LG products, provide technical assistance to customers.
- Verify employee performance and write reports, obtain feedback on services and submit reports to relevant departments to improve the service quality.
- Training new employees.
Travel Consultant
Desert Adventures Tourism
02.2019 - 09.2020
- Prepare and share quotations for different markets, making sure prices were accurate and competitive.
- Arrange hotel bookings for any confirmed offers, whether for individuals or groups.
- Create offers, and managed bookings for MICE groups.
- Create customized holiday packages based on client needs.
- Negotiate and sign contracts with hotels to secure the best rates.
- Take responsibility for handling customer complaints, followed up, and made sure issues were resolved properly.
Inbound officer
Guarantee Travel Group
09.2018 - 12.2018
- Providing quotations for all logistics and tour- related requirements.
- Secured hotel accommodations, transfers, and all logistical arrangements for groups, individual travelers, and corporate clients.
- Prepared tailored quotations and offers for corporate events and group travel programs.
- Managed the online booking system, including uploading hotel rates, special promotions, and stop-sell notices.
Education
Bachelor's Degree - Tourism Management
Hashemite University
05.2014 - 01.2018
Skills
Well-developed sales, communication, and negotiating skills
Good communication and interpersonal skills
Fast Learner of the new concept
High attention to detail to ensure the accuracy of the work done
Experienced with Opera Property Management System (PMS)
Experienced in customer relations, strategic business development, and Sales
Sociable, ability to share in useful activities as a volunteer
Flexible and adaptable to the needs of various departments
Computer skills: Ms Word, MS Excel,PowerPoint, a strong command of the internet, and Outlook Express
Accomplishments
- 2021
Awarded for excellence in customer consultant performance.
Best Customer Consultant | LG Electronics Jordan
Additional Information
- March 2018
Tourism Planning
Rwaq Education Platform, Jordan
- December 2015
Training of Trainers
We Are Jordan Youth Organization, Hashemite University
- November 2015
Job Interviews, Management, and Planning Skills for Life & Work
We Are Jordan Youth Organization, Hashemite University
Timeline
Multi Property Reservations Sales Agent
The St. Regis Amman Hotel & W Amman Hotel
07.2022 - Current
Customer Service Consultant
Csmena Company
03.2021 - 06.2022
Travel Consultant
Desert Adventures Tourism
02.2019 - 09.2020
Inbound officer
Guarantee Travel Group
09.2018 - 12.2018
Bachelor's Degree - Tourism Management
Hashemite University
05.2014 - 01.2018