Nada Hamed
Account Handler Representative At Aramex.
Amman,AM
Summary
Hardworking Customer Service Representative for more than 2 years of experience . Trained in project and time management with extensive knowledge of setting timelines, communication with stakeholders and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results, and much more.
Focused Translator with highly developed understanding of language and culture. Skilled in quickly and accurately translating written documents and audio recordings.
Overview
2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative / Account Handler
Aramex international
Jordan, Amman
09.2018 - Current
- Worked as call center agent, social media officer and now as account handler.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information to customers regarding Company charge card and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
Legal Translation
Dar Beit Zeit For Legal Translation
Amman, Jordan
02.2018 - 05.2018
Education
Bachelor of Science - English Language And Translation
01.2014 - 01.2018
- Majored in Translation.
Course - Netflix/ Movies Subtitling Course
01.2021 - Current
Skills
Customer service optimization
undefinedAdditional Information
- AWARDS -, Employee of the month at Aramex -Web Handling Language -Arabic (native) -English
AWARDS
-Employee of the month at Aramex.
-Web Handling.
Timeline
They Doe E-learning Academy - Course, Netflix/ Movies Subtitling Course
01.2021 - Current
Customer Service Representative / Account Handler - Aramex international
09.2018 - Current
Legal Translation - Dar Beit Zeit For Legal Translation
02.2018 - 05.2018
Petra University - Bachelor of Science, English Language And Translation
01.2014 - 01.2018
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