Nabiel Alkhatib
Regional People Manager
Amman
Summary
Dynamic Regional People Manager with a proven track record at Unifonic, adept at driving AI adoption and process automation in HR operations. Skilled in coaching and mentoring, I enhance team performance and engagement across five countries, ensuring compliance with local regulations while fostering a strong organizational culture.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Regional People Manager
Unifonic
01.2024 - Current
- People Manager (Regional) – Unifonic Inc | Amman, Jordan (Oct 2018 – Present).
- Leading people management and workforce operations across Amman, Riyadh, Lahore, Dubai, and Cairo.
- Supporting leaders and teams through engagement, performance, and culture initiatives.
- Driving consistency in people processes while respecting local labor regulations and cultural differences.
- Leading biweekly all-hands meetings and structured 1:1 coaching & honest feedback sessions.
- Managing people operations for 300+ employees across 5 countries and multiple time zones.
- Standardized people processes across 5 regional offices.
- Driving AI adoption, HR systems utilization, and process automation within people operations.
People Operation Lead
Unifonic
10.2018 - 12.2023
- Lead and continuously improve the end-to-end onboarding & Offboarding journey, ensuring a smooth and compliant employee experience from offer acceptance to full integration.
- Manage all government-related employee transactions, including work permits, visas, residencies, social security, and labor office registrations.
- Act as the main point of contact with government entities and regulatory bodies.
- Ensure full compliance with local labor laws and employment regulations across jurisdictions.
- Oversee day-to-day office operations to ensure a safe, efficient, and well-functioning work environment.
- Manage office vendors, contracts, and supplies.
- Coordinate workspace planning, seating, and facilities management.
- Ensure compliance with health, safety, and workplace standards.
- Support remote and hybrid work operations where applicable.
- Maintain accurate and up-to-date employee records related to government requirements.
- Coordinate onboarding activities including contracts, system access, documentation, equipment, and orientation.
- Partner with managers and IT to ensure timely readiness of new hires.
- Manage the offboarding process, including resignations, terminations, exit interviews, asset recovery, and system access revocation.
- Handle employee requests related to HR services, documentation, letters, benefits, and general inquiries.
- Manage HR service tickets or requests through defined systems or processes.
- Manage employee travel requests, including flight bookings, accommodations, visas, and travel approvals.
- Manage employee medical insurance programs, including onboarding, offboarding, upgrades, and renewals
Credit Control Manager
Unifonic
01.2015 - 09.2018
- Assessing the creditworthiness of new and existing customers.
- Managing credit approvals, limits, and collections operations.
- Supervising collection teams and ensuring timely invoice recovery.
- Developing and enhancing credit policies and procedures.
- Reporting financial risks and outstanding issues to senior management.
Senior Revenue Assurance
Umniah Mobile
01.2013 - 09.2014
- End-to-End Revenue Reconciliation: Perform deep-dive reconciliations between key systems (e.g., Billing, Network, CRM, General Ledger) to identify discrepancies.
- Leakage Identification: Proactively hunt for leakage points in the customer lifecycle: Quote-to-Cash, Provisioning, Billing, Rating, Collections, and Adjustments.
- Issue Tracking: Manage a RA issue register, tracking leaks from discovery through to resolution and financial recovery.
- Data Mining & SQL Proficiency: Expertly extract and manipulate large datasets from multiple sources. SQL is almost always a mandatory skill.
- Understanding of Flows: Have a deep technical understanding of the data flows between network elements, mediation, rating, billing, and the GL.
Senior Credit Officer
Umniah Mobile
09.2012 - 01.2013
- Review and enhance the credit policy.
- Responsible for modify and update the configuration on the credit system (GSM,3G).
- Monitor the credit limit for the corporate voice service.
- Monitor the payment of VOIP careers to minimize the risk.
- Review and enhance the role of handset deposit on the postpaid lines.
- Review the credit risk for all new corporate account before activating any line.
Credit Officer
Umniah Mobile
11.2005 - 08.2012
- GSM Contract validation.
- Modify the credit limit.
- Adding services.
- Preparing customer refunds.
- Customers lines reconnection.
Education
MBA - General Management
European International University
France 04.2001 -
Bachelor - Software Engineering
Philadelphia University
Jordan 04.2001 -
Skills
Communication
Active Listening
Coaching & Mentoring
Feedback
Conflict Resolution
Goal Setting & KPIs
Decision Making
Strategic Thinking
AI Adoption in HR Operations & Process Automation
Leadership
Certification
Mastering Communications as a Leader
Timeline
Mastering Communications as a Leader
11-2024
Improving Your Listening Skills
10-2024
Regional People Manager
Unifonic
01.2024 - Current
People Operation Lead
Unifonic
10.2018 - 12.2023
Credit Control Manager
Unifonic
01.2015 - 09.2018
Senior Revenue Assurance
Umniah Mobile
01.2013 - 09.2014
Senior Credit Officer
Umniah Mobile
09.2012 - 01.2013
Basic Skills communication skills, leadership skills, time management skills
09-2007
Oracle developer
11-2006
Credit Officer
Umniah Mobile
11.2005 - 08.2012
Microsoft Certified System Engineering (MCSE)
11-2005
MBA - General Management
European International University
04.2001 -
Bachelor - Software Engineering
Philadelphia University
04.2001 -