Muthana Almasri
Tulkarem,TU
Summary
Experienced with computer sales and customer engagement strategies. Utilizes advanced knowledge of hardware and software products to guide customers to informed purchase decisions. Track record of achieving sales targets and building lasting customer relationships.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Computer Sales Consultant
Zerone 01
Tulkarm
03.2023 - Current
- Delivered 60 laptops at a special rate from my exhibition to support the PCPC Global Programming Contest in Ramallah (2022). Coordinated device deployment, installed and configured Ubuntu OS, and oversaw network integration. Awarded a letter of commendation by Dr. Mohammed Khalil, Head of the Computer Science Department.
- Appointed technical coordinator for the “Student Programmer” competition for school students, troubleshooting their devices and assisting with event organization.
- Conducted informative product demonstrations to educate potential buyers on features and benefits of various devices.
- Collaborated with team members to achieve collective sales targets, promoting a positive work environment.
- Assisted customers with technical issues, ensuring their satisfaction and reinforcing brand loyalty.
- Improved store reputation with dedication to product knowledge, staying up-to-date on industry trends and technology advancements.
- Expanded client base by consistently exceeding sales goals and maintaining a high level of customer satisfaction.
- Increased computer sales by providing personalized consultations and recommending tailored solutions for customers.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Bridged the gap between customers and technical support teams, ensuring swift resolution of issues and promoting overall satisfaction.
Sales Manager
Al-madani For Computer & Technical Solution
Tulkarm
05.2017 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a comprehensive visual identity overhaul, collaborating with specialists to propose workplace enhancements that drove a significant uptick in local market presence, sales, and maintenance contracts within three years—results not achieved in the previous ten-year period.
- Managed IT laboratories for multiple schools, overseeing hundreds of devices and configuring operating systems and educational software to establish and maintain an optimal learning environment.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
Education
Bachelor of Computer Science - Computer Engineering
Tulkarm Secondary Industrial School
Tulkarm 04.2001 -
Skills
Client relationship building
Timeline
Computer Sales Consultant
Zerone 01
03.2023 - Current
Sales Manager
Al-madani For Computer & Technical Solution
05.2017 - 03.2023
Bachelor of Computer Science - Computer Engineering
Tulkarm Secondary Industrial School
04.2001 -
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