Mustafa Khalil Siam
Amman
Summary
Qualified, experienced & self-motivated professional seeking for a Good Position in System Administration, IT Infrastructure, Information security. Able to work on own initiative or as part of a team. A flair for organization with the ability to work under pressure within fixed timing
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Support
Jordan Micro Credit Company
Amman
10.2019 - Current
- Experienced with PC, scanners and printers troubleshooting.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi .
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Verified location of deployed hardware in correct organizational unit
- Experienced with active directory
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
Education
Bachelor degree of Engineering -
Al Zaytoonah University of Jordan
Amman 01.2014 - 01.2018
High School Scientific Certificates -
Jamel Shaker
Amman 09.2013 - 06.2014
Skills
Technical Support
undefinedCertification
MS-101:Microsoft 365 Mobility and Security Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support
Jordan Micro Credit Company
10.2019 - Current
Bachelor degree of Engineering -
Al Zaytoonah University of Jordan
01.2014 - 01.2018
High School Scientific Certificates -
Jamel Shaker
09.2013 - 06.2014
MS-101:Microsoft 365 Mobility and Security Training
ITIL Foundation V4 Training
Microsoft 365 Identity and Services Training
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