Handwork
Mustafa Safaia
Assistant Manager , A Student Studying Industrial Engineering.
Amman,AM
Summary
Dynamic Chocolate Chef with a proven track record at Saphaya for Confectionery Industry Co., excelling in operations management and team leadership. Developed innovative recipes that boosted sales and enhanced customer satisfaction. Skilled in strategic planning and multitasking, fostering a collaborative environment while ensuring high-quality production standards.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Chocolate Chef
Saphaya for Confectionery Industry Co.
02.2020 - 08.2021
- Optimized chocolate preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
Chocolate Coating
Saphaya for Confectionery Industry Co.
08.2021 - 03.2023
- Chocolate coating production
- Dragee chocolate manufacturing
- Almond coating production
- Smarties chocolate coating production
- Stone candy chocolate production
Assistant Manager
Saphaya for Confectionery Industry Co.
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Industrial Engineering
University of Jordan
Amman, Jordan 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Adaptability and flexibility
Strategic planning
Workload management
Staff supervision
Orientation and training
Microsoft office expertise
Computer skills
Multitasking
Interests
3D printing , Operating machines CNC , video games
I'm a hardcore video game enthusiast, and I've taken courses on 3D printing and CNC machine operation.
Timeline
Assistant Manager
Saphaya for Confectionery Industry Co.
03.2023 - Current
Chocolate Coating
Saphaya for Confectionery Industry Co.
08.2021 - 03.2023
Chocolate Chef
Saphaya for Confectionery Industry Co.
02.2020 - 08.2021
Bachelor of Science - Industrial Engineering
University of Jordan
04.2001 -