Mustafa Farah
Amman
Summary
Experience Sales Professional demonstrated history of working in Pharmaceuticals companies ( Ram Pharmaceuticals, Bayer , Merck & Schering Plough) able to effectively lead people and processes. Hardworking and can make a real contribution and collaboration to the growth of any business & In-depth knowledge of effective sales strategies and exceptional presentation & communication skills focused in Pharmacy from Jordan University of Science & Technology.
Overview
17
17
years of professional experience
Work History
Product Specialist
RAM Pharmaceuticals, Amman
05.2022 - Current
- Met with customers to discuss and ascertain needs, tailor solutions and close .
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
Key Account Specialist
Bayer Consumer Health
10.2014 - 03.2021
- Implementation of initiatives such as new products, new marketing techniques, and new promotional campaigns and recommend the dropping of unprofitable products.Review complaints and suggestions relating to assigned products.Provide guidance to the teams to ensure high levels of customer satisfaction.Provided detailed sales reports to sales manager on monthly basis, outlining key information and metrics including forecast and achievements to inform business decisions.Developed and sustained excellent working relationships with key clients through prompt invoicing, swiftly resolving product issues and to maintain satisfaction.Managed product uptake of Bayer's portfolio across key accounts through stakeholder communication including virtual engagement and orchestration of digital marketing content.Learned all required tasks quickly to maximise performance.Resolved issues quickly to maintain productivity goals.
Senior Professional Sales Representative
MSD
02.2010 - 09.2014
Medical Representative
SAJA
07.2006 - 01.2009
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.Communicated product benefits to potentially relevant customers prescribing/dispensing/using identified products.
Professional Sales Representative
Schering Plough
02.2009 - 01.2010
- Analyzed assigned accounts sales data for continued performance improvements against goals.Managed presentations for diverse client base, closing high-value deals through expert persuasion and negotiation skills.Positively influenced customer engagement through meetings and daily visits.
Staff Pharmacist
Pharmacy One
01.2006 - 06.2006
- Shared market feedbacks, knowledge and experience gained in assigned field.Used multilingual expertise to improve communication skills resulting in positive customer feedback.Resolved customer queries through effective communication and providing step-by-step solution.Performed outside business-to-business sales with proven proficiency in prospecting and territory management.Built diverse and consistent sales portfolio.Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.Monitored service after sale and implemented quick and effective problem resolutions., Received prescriptions and thorough checked patients' medicine histories prior to dispensing to safeguard patient health and safety.Reviewed physician orders to assess accuracy and safety.Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications.Interpreted and processed medication orders under supervision of pharmacy director.Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
Education
Bachelor - Pharmacy
Jordan University Of Science & Technology
Skills
- Sales supervision Account penetration
- Train employees Customer retention
- Serve customer needs Performance management
- Team building Teamwork
- Collaboration
Timeline
Product Specialist
RAM Pharmaceuticals, Amman
05.2022 - Current
Key Account Specialist
Bayer Consumer Health
10.2014 - 03.2021
Senior Professional Sales Representative
MSD
02.2010 - 09.2014
Professional Sales Representative
Schering Plough
02.2009 - 01.2010
Medical Representative
SAJA
07.2006 - 01.2009
Staff Pharmacist
Pharmacy One
01.2006 - 06.2006
Bachelor - Pharmacy
Jordan University Of Science & Technology
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