Summary
Overview
Work History
Education
Skills
Accomplishments
Why Choose Me
Timeline
Generic
Mustafa Ahmad Mustafa Abu Ajamieh

Mustafa Ahmad Mustafa Abu Ajamieh

Food and Beverage Management Professional
Amman,Jordan

Summary

Results-driven F&B management professional with over 25 years of experience in leading high-performing teams, optimizing operations, and delivering exceptional guest experiences. Proven expertise in multi-unit management, budgeting, staff training, and quality assurance across diverse hospitality environments, including luxury hotels, catering services, and specialty restaurants. Adept at driving revenue growth, improving operational efficiency, and maintaining compliance with health, safety, and industry standards. Bilingual in Arabic and English, with a strong ability to build relationships and foster a culture of excellence.

Overview

26
26
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Location Manager

LOYALTY SUPPORT SERVICES
Amman, Amman Governorate
07.2020 - Current
  • Lead and develop a team of hospitality professionals across multiple F&B outlets, kitchens, and banquet facilities, ensuring exceptional service delivery and operational efficiency
  • Drive revenue growth by managing budgets, controlling costs, and implementing strategic initiatives to maximize profitability
  • Monitor contractor performance to ensure compliance with quality, hygiene, and service standards, resolving issues promptly to maintain client satisfaction
  • Conduct regular staff training programs to enhance skills, improve performance, and foster a culture of accountability and excellence
  • Maintain strict adherence to health and safety regulations, ensuring a safe and compliant working environment
  • Built strong team through proactive recruitment and hiring strategies.
  • Implemented sustainable practices on location, reducing environmental impact of production activities.
  • Conducted risk assessments for each location, ensuring crew and cast safety throughout filming process.
  • Balanced the needs of both the production team and the local community during film shoots to maintain positive relationships with stakeholders.
  • Enhanced location scouting efficiency by implementing advanced research methods and utilizing local contacts.

Project Manager

FARAH INTERNATIONAL CATERING SERVICES LLC
03.2018 - 06.2020
  • Planned and executed large-scale catering projects, managing teams, logistics, and budgets to deliver high-quality services on time and within scope
  • Collaborated with chefs to design menus, ensuring alignment with client preferences and cost-effectiveness
  • Supervised staff recruitment, training, and scheduling, maintaining high levels of productivity and morale
  • Ensured compliance with health and safety standards, achieving zero incidents during project execution

Restaurant Manager

The Café Gourmand
06.2013 - 12.2017
  • Managed a specialty coffee and snack café, overseeing staff, menus, and budgets to deliver exceptional customer experiences
  • Recruited, trained, and motivated a team of hospitality professionals, ensuring high performance and job satisfaction
  • Implemented cost-control measures and inventory management systems, reducing waste and improving profitability
  • Maintained open communication with staff and customers, resolving issues promptly to ensure satisfaction and loyalty

Dining Manager

Eastern Mangroves Hotel & Spa by Anantara
04.2012 - 05.2013
  • Designed and updated standard operating procedures, training programs, and menus to enhance service quality and operational efficiency
  • Managed multiple F&B outlets, ensuring seamless operations and exceptional guest experiences
  • Conducted regular performance evaluations and implemented improvement plans to achieve organizational goals

Assistant Restaurant Manager

Grand Hyatt Amman
04.2004 - 12.2012
  • Trained and mentored staff in compliance with governmental regulations and quality standards, ensuring consistent service excellence
  • Coordinated with other departments to optimize operations and enhance guest satisfaction
  • Managed local F&B marketing programs, increasing revenue and customer engagement

Team Leader Manager

Movenpick Resort & Spa Dead Sea
08.1999 - 05.2004
  • Resolved guest and internal complaints efficiently, maintaining high levels of satisfaction and loyalty
  • Conducted regular team meetings to ensure effective communication and alignment with organizational goals
  • Maintained positive relationships with guests and colleagues, fostering a collaborative and productive work environment

Education

Diploma - Tourism And Hotel Management

Al Quds College
Amman-Jordan
06.1998 - 07.1999

Skills

  • Food and Beverage Operations Management

  • Team Leadership and Development

  • Budgeting and Financial Performance Optimization

  • Customer Experience Enhancement

  • Menu Planning and Cost Control

  • Health, Safety, and Compliance Standards

  • Vendor and Inventory Management

  • Staff Training and Performance Monitoring

  • Multilingual Communication (Arabic & English)

Location managers guild member

Problem-solving

Time management

Problem-solving abilities

Excellent communication

Self motivation

Team building

Accomplishments

  • Successfully managed F&B operations, consistently exceeding revenue and profitability targets.
  • Implemented staff training programs that improved service quality and guest satisfaction scores by 20%.
  • Reduced operational costs by 15% through effective budgeting, inventory management, and waste reduction initiatives.
  • Led large-scale catering projects, delivering high-quality services on time and within budget, resulting in repeat business and client referrals.

Why Choose Me

  • Proven Leadership: I have successfully led diverse teams in high-pressure environments, fostering a culture of excellence and accountability.
  • Operational Expertise: My ability to optimize F&B operations, control costs, and deliver exceptional guest experiences has consistently driven business success.
  • Results-Driven Approach: I focus on measurable outcomes, from revenue growth and cost savings to improved customer satisfaction and staff performance.
  • Global Perspective: With experience in Jordan, the UAE, and beyond, I bring a unique understanding of diverse markets and customer preferences.

Timeline

Location Manager

LOYALTY SUPPORT SERVICES
07.2020 - Current

Project Manager

FARAH INTERNATIONAL CATERING SERVICES LLC
03.2018 - 06.2020

Restaurant Manager

The Café Gourmand
06.2013 - 12.2017

Dining Manager

Eastern Mangroves Hotel & Spa by Anantara
04.2012 - 05.2013

Assistant Restaurant Manager

Grand Hyatt Amman
04.2004 - 12.2012

Team Leader Manager

Movenpick Resort & Spa Dead Sea
08.1999 - 05.2004

Diploma - Tourism And Hotel Management

Al Quds College
06.1998 - 07.1999
Mustafa Ahmad Mustafa Abu AjamiehFood and Beverage Management Professional