MUSAB BANI-HAMAD

* Evaluate credit worthiness by processing loan applications and documentation within specified limits.

* Interview applicants to determine financial eligibility and feasibility of granting loans.

* Preparing Credit Recommendation Letters and evaluating Business income of Credit applicants.

* Respond to the queries made via e-mails and telephone calls and answer queries satisfactorily, tackle all the complaints registered, provide practical solution.

* Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.

• Maintain good relationships with clients so that the business can maximize the value of those relationships.

• Visiting clients in the field with new or existing clients.

• Deliver efficient and responsive resolution for various client situations, owning the management of the case, researching the issue and communicating the solution to the client when appropriate.

• Ensuring customers' priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.

* Provide account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, and mail deposits.

* Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.

* Answer questions in person or on telephone and refer customers to other bank services as necessary.

* Ensure compliance with all internal controls and established policies and procedures.

* Coach and train of new bank tellers.

* Receive orders and process them on timely manner.

* Ensure customer satisfaction on all levels.