Musa Sharaf
Dammam
Summary
Proven track record at EGZ Gaming Zone, enhancing customer satisfaction through effective resolution of technical issues and streamlining helpdesk operations. Skilled in hardware and software repair, and desktop troubleshooting, with a knack for improving team performance through collaborative knowledge sharing. Demonstrates a results-driven approach with a focus on reducing user downtime and optimizing support processes.
Overview
2
2
years of professional experience
Work History
Support / Helpdesk
EGZ Gaming Zone
01.2018 - 03.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
Education
Mechanical Engineering
Al-Asala University
Dammam06.2025
Skills
Hardware and Software Repair
Desktop troubleshooting
Hardware diagnostics
Software Installation
Remote Support
Ticket management
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Advanced
C1
Timeline
Support / Helpdesk
EGZ Gaming Zone
01.2018 - 03.2020
Mechanical Engineering
Al-Asala University
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