MURAD YAGHMOUR
System Administrator
Amman
Summary
Professional and Experienced System Administrator Specialist with over 13 years of expertise in provisioning, installation/configuration, operations, and maintenance of systems hardware, software, and related infrastructure. Seeking a challenging position in the field of Information Technology to utilize my skills as a System Administrator and troubleshooter across various platforms on local and remote sites.
Proficient in systems security, policies troubleshooting, and dedicated to personal growth and job satisfaction.
Looking for a role that allows me to leverage my interpersonal skills to contribute to organizational goals. Accomplished IT Support Engineer with a strong background in user support and root cause analysis.
Possesses advanced knowledge of IT operations and a commitment to resolving issues effectively.
Thrives in both remote and desk-side environments. Resourceful and forward-thinking professional with a disciplined approach.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Support Engineer
Amazon
11.2018 - Current
- Monitored and configured infrastructure systems to ensure optimal performance and functionality
- Conducted regular maintenance of infrastructure equipment, including troubleshooting and resolving any issues that arose
- Implemented and managed Bitlocker encryption for data security
- Administered Windows server environment, ensuring smooth operation and resolving any server-related issues
- Managed and maintained PBX systems for effective communication within the organization
- Oversaw internet connectivity and resolved any connectivity issues
- Provided end-user support, addressing and resolving technical issues and inquiries
- Managed and maintained the Data Center, ensuring the proper functioning of servers and equipment
- Configured and maintained wireless networks for seamless connectivity
- Implemented and managed AV systems to ensure smooth operation and security
- Conducted hardware maintenance for laptops and other devices, ensuring optimal performance
- Managed MacBook and Linux devices, including installation, configuration, and troubleshooting
- Administered Active Directory (AD), managing user accounts, permissions, and security policies
- Maintained WorkSpaces VMs and ensured proper setup and functionality
- Utilized Amazon OS for efficient procurement and management of IT services
- Provided support for Windows operating systems, including installation, troubleshooting, and maintenance
- Built and configured systems according to organizational requirements and specifications
- Conducted network installations, ensuring proper connectivity and functionality
- Created and maintained documentation and Standard Operating Procedures (SOP) for IT processes and systems
- Conducted user training sessions to enhance their understanding and usage of IT systems
- Maintained regular communication with customers to address any concerns or issues
- Managed and maintained databases, ensuring data integrity and security.
System Administrator and IT Manager
The Blue Zone East
Amman
05.2015 - 11.2018
- Installed new/rebuilt existing servers and configured hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
- Developed and maintained installation and configuration procedures.
- Contributed to and maintained system standards.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Reviewed system and application logs and verified completion of scheduled jobs such as backups.
- Conducted regular security monitoring to identify any possible intrusions.
- Performed daily backup operations, ensuring successful backup of required file systems and system data to appropriate media.
- Created, changed, and deleted user accounts as per request.
- Repaired and recovered from hardware or software failures.
- Coordinated and communicated with impacted constituencies.
- Applied OS patches and upgrades on a regular basis and upgraded administrative tools and utilities.
- Configured and added new services as necessary.
- Maintained operational, configuration, or other procedures.
- Performed ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Maintained data center environmental and monitoring equipment.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
Senior NOC Engineer - Team Manager
Kulacom Jordan
Amman
11.2009 - 05.2011
- Monitored the performance and capacity of computer systems.
- Proactively monitored for hardware, software, and environmental alerts or malfunctions.
- Worked diligently to triage and troubleshoot problems as they arose.
- Followed standard operating procedures, including coordinating with third-party vendors, customer contacts, or other IT teams.
- Tracked and documented all issues and resolutions in detail.
- Increased the knowledge base of issues and solutions by maintaining a comprehensive record of the system's health.
- Maintained ongoing communication within the team and with all stakeholders.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Provided support to global network users, addressing connectivity, VPN, and access issues.
- Established positive working relationships with users to ensure prompt problem resolution.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Scheduled infrastructure upgrades and software update rollouts during low-traffic periods to minimize network downtime.
- Installed fiber, ethernet, and console cabling in a climate-controlled NOC.
- Maintained detailed documentation on each support ticket and contributed lessons learned to the knowledge base.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Built servers, performed application upgrades, and conducted hardware audits.
- Managed Microsoft Server and Workstation operating systems effectively.
Founder: IT/Network Operations Manager
Techno Designers
Amman
07.2007 - 11.2009
- Established and oversaw the IT and network operations department, defining goals, objectives, and strategies.
- Developed and implemented IT and network infrastructure plans, ensuring efficient and reliable operations.
- Managed and maintained the organization's network infrastructure, including routers, switches, firewalls, and servers.
- Monitored network performance and security, identifying and resolving any issues or vulnerabilities.
- Oversaw the installation, configuration, and maintenance of hardware and software systems.
- Managed IT projects, including planning, budgeting, and resource allocation.
- Developed and implemented IT policies and procedures to ensure compliance and data security.
- Managed vendor relationships and negotiated contracts for IT services and equipment.
- Led a team of IT professionals, providing guidance, training, and support.
- Stayed up-to-date with industry trends and advancements in IT and network operations.
- Ensured the most cost-effective and efficient use of servers.
Monitored, managed, and mentored the OT network operations/support tech team. - Suggested and provided IT solutions to business and management problems.
- Ensured that all IT equipment complied with industry standards.
Analyzed and resolved faults, ranging from a major system crash to a forgotten password. - Planned and implemented future IT developments and undertook project work.
- Performed daily maintenance and problem resolution, including operating system patches and software upgrades, and routine hardware configuration.
IT Support Engineer-Team Leader
Batelco Jordan
Amman
09.2003 - 07.2007
- Installed, supported, and maintained new server hardware and software infrastructure.
- Undertook routine preventative measures and implemented, maintained, and monitored network security, particularly if the network connects to the internet.
- Supervised other staff, such as help desk technicians.
- Set up user accounts, permissions, and passwords.
- Monitored network usage and web activity by employees.
- Identified, diagnosed, and resolved network problems.
- Provided pre-sales and post-sales technical support.
- Administered Windows systems, business applications, anti-virus protection, email, and authentication.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by the team.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up workstations for employees.
Intern
IntelSoft - Thrifty
Amman
04.2002 - 09.2003
- Managed email, anti-spam, and virus protection.
- Set up user accounts, permissions, and passwords.
- Monitored network usage.
- Assisted with basic troubleshooting, backup, and archiving.
- Installed and improved computer software and network equipment.
- Set up computers for new users and ensured the delivery of equipment to users in different locations if necessary.
Education
BSc. - Information Technology
Al Ahliyya University
01.2001 - 04.2006
BSc. - Information Technology
Penn Foster University
Scottsdale, Arizona, United States 09.2006 - 06.2008
Skills
Operating Systemsundefined
Certification
TRAINING COURSES CERTIFICATES
Timeline
Senior Support Engineer
Amazon
11.2018 - Current
System Administrator and IT Manager
The Blue Zone East
05.2015 - 11.2018
Senior NOC Engineer - Team Manager
Kulacom Jordan
11.2009 - 05.2011
Founder: IT/Network Operations Manager
Techno Designers
07.2007 - 11.2009
BSc. - Information Technology
Penn Foster University
09.2006 - 06.2008
IT Support Engineer-Team Leader
Batelco Jordan
09.2003 - 07.2007
Intern
IntelSoft - Thrifty
04.2002 - 09.2003
BSc. - Information Technology
Al Ahliyya University
01.2001 - 04.2006
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