Open To Work
Muntasir Abu Roumi
Amman
Summary
Results-driven Analytics & Planning Senior Supervisor with a strong background in business case evaluation, KPI reporting, and market competitiveness analysis. Proven success in delivering actionable insights, automating dashboards, and driving strategic decisions. Recognized for process optimization and data-driven solutions at Umniah and DHL Express. Advanced proficiency in Excel (VBA), Power BI, and Python.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enterprise Analytics and Planning Sr. Supervisor
Umniah
06.2025 - Current
- Built business cases and feasibility studies to evaluate marketing ideas from commercial and financial perspectives.
- Conducted post-evaluation analysis of marketing activities to compare actuals with assumptions.
- Developed dashboards and reports to monitor segment KPIs and performance trends.
- Analyzed market positioning and competitor reactions to maintain competitiveness.
- Monitored product profitability and recommended corrective actions.
- Delivered customer behavior analysis and trend comparisons for strategic recommendations.
- Participated in operational automation initiatives.
Pricing Analyst
DHL Express
03.2021 - 06.2025
- Created custom pricing offers aligned with market value and customer retention goals.
- Analyzed business cases to maximize revenue.
- Tracked product and pricing trends to boost customer acquisition.
- Monitored progress against monthly and yearly targets.
- Provided commercial and executive teams with performance reports and forecasts.
- Supported commercial manager in annual budgeting.
- Built and maintained dashboards for stakeholder visibility.
Customer Service Gateway Advisor
DHL Express
05.2018 - 03.2021
- Coordinated with Gateway Operations to ensure proper documentation for customs clearance.
- Resolved customer queries and shipment issues.
- Investigated delivery feasibility and ensured customer satisfaction.
Frontline Advisor
DHL Express
08.2016 - 05.2018
- Managed daily/monthly departmental reports.
- Automated reporting processes to improve efficiency and accuracy.
Call Center Agent
Aramex
03.2016 - 07.2016
- Handled inbound calls for Qatar, Muscat, and Jordan regions.
Education
BSc - Marketing
University of Jordan
Amman, Jordan01.2016
Skills
- VBA programming in Excel
- Power BI, Power Apps, Power Automate
- Data manipulation with SQL
- Strong attention to detail
- Strategic planning
- Analytical problem solving
- Effective time management
- Strategic business analysis
- Effective presentation delivery
- Data-driven decision making
- Compliance
- Decision-making
- Process monitoring and improvement
- Process improvement
Certification
- PL-300: Microsoft Power BI Data Analyst (Udemy, Mar 2025)
- Business Analytics with Excel (SkillUp)
- Data Analysis Track (Udacity)
- Introduction to SQL (SkillUp)
- Applied Data Science with Python (IBM – 1 course completed)
Languages
Arabic (Native)
English (Fluent)
Achievements & Awards
- Employee of the Year & Month (Multiple Years – DHL Express)
- Key Account Pricing Country of the Year (2023, 2024 – DHL Express)
- Best NPC Medium Country (2022 – DHL Express)
Accomplishments
- BCRS Business Case Request System, Umniah
Automate and enhance the business cases submission workflow - Excel Training "Basic to Intermediate"
Designed and conducted an Excel training for company employees, provided hands-on guidance, ensuring practical application of Excel skills in daily tasks - Create a tool for Head of MENA Tax that organize his notes and work efficiently
- Build simulation tool through excel that shows customer's rate update impact
- Build a tool that recommend the suitable customer rate based on his profile
- Enhance sorting Delivery Order in Gateway using VBA Excel
- Enhance Storage Fees process using new VBA Excel automation tool
- Create a tool that allow Customer Service team to send their inquiry to the correct responsible team that add a plus in sorting Delivery Order
Timeline
Enterprise Analytics and Planning Sr. Supervisor
Umniah
06.2025 - Current
Pricing Analyst
DHL Express
03.2021 - 06.2025
Customer Service Gateway Advisor
DHL Express
05.2018 - 03.2021
Frontline Advisor
DHL Express
08.2016 - 05.2018
Call Center Agent
Aramex
03.2016 - 07.2016
BSc - Marketing
University of Jordan