Muna Elayyan
Amman,Jordan
Summary
Focused Customer Service Representative is skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge, and exceeding expectations.
Overview
9
9
years of professional experience
Work history
Customer Service Representative
Jordan Kuwait Bank
Jordan
07.2017 - Current
- Answering any financial and banking queries
- Participated in regular training to maintain up-to-date knowledge of company products and policies.
- Building relationships with clients
- Offered current, accurate advice on optional solutions for concerns.
- Providing advice on investments
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
- Maintaining a professional image at all times
- Assisted customers with varying questions using product knowledge and service expertise.
- Working closely with small and medium-sized businesses
- Handling customer queries face to face, over the phone or via correspondence
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Consistently achieved service rating targets, managing customer inquiries with personalised care and attention.
- Marketing new financial products or services
- Verifying customer data to detect and identify financial fraud
- Opening new bank accounts for individuals and also companies
- Employed active listening and product expertise to successfully resolve inbound queries.
- Answering questions about account types and banking products
- Check on the status of customer accounts and track checks and payment
- Managed high-volume customer queries simultaneously through effective multitasking.
- Review and explain bank charges
- Assist customers with replacing lost or stolen bank cards
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist with addresses changes
- Ensuring the smooth running of basic banking transactions.
Medical Records Officer
Isishari Hospital
10.2016 - 01.2017
- Created invoices and responded to payments received and properly credited patient accounts
- Distribute medical charts to the appropriate departments of the hospital
- Maintain accurate records by following hospital procedures
- Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
- Keep all medical records confidential and protected
- File all patients’ medical records and information
- Supply the nursing department with the appropriate documents and forms
- Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.
Accountant
United Arab Technical CO. for Décor
06.2016
Ground Flight Attendant
Almashreq for Airport Services
07.2015 - 01.2017
- Met all airline and civil aviation regulations, ensuring that passengers were kept safe at all times
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off
- Attended training sessions in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Politely greeted incoming passengers
- Checking in passengers prior to their flight.
Accountant
MedXJordan
02.2015 - 04.2015
- Balancing patient accounts and taking payments for services rendered
- Prepare office payroll
- File insurance claims
- Taxation
- Reviewing bills and claims for accurate information
- Entering data into the database.
Education
Bachelor in Accounting -
Al Zaitouneh University
High School Certification - undefined
Al Talibieh High School
Skills
- Customer needs analysis
- Solution development
- Excellent written and verbal communication skills
- Brand awareness and representation
- Strong sense of responsibility
- Team management
- Having the ability to work accurately
- Time Management
- Proactive, hardworking, motivated
- Ability to be self-motivated
- Dependable
- Adaptive team player
- Transaction processing
- Data verification procedures
- Accounting
Languages
Arabic
Native
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Jordan Kuwait Bank
07.2017 - Current
Medical Records Officer
Isishari Hospital
10.2016 - 01.2017
Accountant
United Arab Technical CO. for Décor
06.2016
Ground Flight Attendant
Almashreq for Airport Services
07.2015 - 01.2017
Accountant
MedXJordan
02.2015 - 04.2015
Bachelor in Accounting -
Al Zaitouneh University
High School Certification - undefined
Al Talibieh High School
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