Muhja Aruri
Event Manager
Amman
Summary
As a floor manager at Shivoo, a prominent bar catering company, I've garnered five years of comprehensive experience from 2019 to 2024. Throughout my tenure, I've excelled at leading teams to deliver outstanding customer service and orchestrating seamless operations, particularly during high-demand events. My responsibilities included staff supervision, training, scheduling, and meticulous inventory management, all aimed at upholding Shivoo's reputation for excellence. I thrive in fast-paced environments, consistently surpassing client expectations while contributing to the company's growth and success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Floor Manager
Shivoo
03.2019 - Current
- Supervised and coordinated staff during events, delegating tasks, and ensuring adherence to service standards.
- Managed event setup and breakdown, optimizing layout and flow to accommodate guest needs and maximize efficiency.
- I liaised with clients to understand their requirements and preferences, providing personalized service and resolving any issues promptly.
- Conducted pre-event briefings to communicate expectations and objectives to staff, fostering a cohesive and motivated team.
- Monitored inventory levels and equipment maintenance, ensuring seamless operation throughout events.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Managed store inventory and stock levels to maintain availability of products.
Mixologist- Bar Manager
Shivoo X Kempinski Dead Sea
01.2021 - 01.2022
- Conducted mixology workshops and tastings, engaging clients and enhancing brand loyalty.
- Collaborated with the events team to curate bespoke cocktail menus for private functions and corporate events.
- Provided personalized recommendations to clients, catering to their tastes and preferences.
- Managed inventory and procurement, ensuring adequate stock levels and high-quality ingredients.
- Crafted a diverse range of cocktails, showcasing creativity and expertise in mixology techniques.
- Implemented a client feedback system, resulting in improved satisfaction ratings and repeat business.
Sales Promoter
Posh Group
01.2018 - 02.2019
- Sales and a host for different categories and campaigns, such as BAT Jordan, Nana Asity, Samsung, Barbican, and Uber.
- Ensuring a smooth sales process.
- Team playing.
- Up-selling and cross-selling skills development.
- Following up with the clients.
Education
High School -
Modern Private School
09.2015 - 06.2016
Higher Diploma - Food and Beverage Management -
Luminus Technical University College
01.2019 - 05.2021
Luminus Technical University College
Skills
-Knowledge of responsible alcohol service and the ability to identify and manage intoxicated customers
undefinedTimeline
Mixologist- Bar Manager
Shivoo X Kempinski Dead Sea
01.2021 - 01.2022
Floor Manager
Shivoo
03.2019 - Current
Higher Diploma - Food and Beverage Management -
Luminus Technical University College
01.2019 - 05.2021
Sales Promoter
Posh Group
01.2018 - 02.2019
High School -
Modern Private School
09.2015 - 06.2016
Luminus Technical University College
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