Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Muhannad ALMASRI

Muhannad ALMASRI

MILTON ,ONTARIO

Summary

Accommodating customers service with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 10 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience in airports felid . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Owner

ALMASRI CARPENTRY
10.2021 - Current
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Scheduled job assignments for staff to monitor progress and performance.
  • Checked equipment to determine if maintenance was required.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Established clear priorities and production quality standards.
  • Inspected equipment and tools used for safe operation.
  • Directed projects according to schedule and quality demands.
  • Interviewed, hired, and trained new workers.

Site Supervisor

PGA Contracting
09.2018 - 01.2021
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Provided onsite training to help develop employee skills.
  • Implemented best practices and safe operating procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

Airport Customer Service Agent

AIR CANADA
03.2014 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Education

GED -

Liuna Local 183
Toronto
08.2015

GED -

Sheridan College
Canada / Okville
09.2011

High School Diploma -

Father Michel Gotez
Mississauga
05.2009

Skills

  • Passenger Assistance
  • Reservations and Ticketing
  • Data Entry
  • Issue Resolution
  • Computer Reservation Software
  • Accommodation Planning
  • Reservation Confirmation
  • Payment Processing
  • Boarding Pass Assignment
  • Decision-Making
  • Customer Service
  • Phone and Email Etiquette
  • Reservation Management
  • Critical Thinking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Certification

  • working at hight Training - done yearly
  • carpenter License -
  • [WHIMS], PGA GROUP 2019

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Business Owner

ALMASRI CARPENTRY
10.2021 - Current

Site Supervisor

PGA Contracting
09.2018 - 01.2021

Airport Customer Service Agent

AIR CANADA
03.2014 - 07.2018

GED -

Liuna Local 183

GED -

Sheridan College

High School Diploma -

Father Michel Gotez

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Muhannad ALMASRI