Monther Kutkut
Summary
Knowledgeable Senior Teller with [Number] years of experience in the banking industry. Outstanding customer service skills and consistently exercises discretion. Highly skilled in mathematics and accounting. Great at problem-solving and handling high-stress situations. Detail-oriented Senior Teller with [Number] years of experience in supervisory and banking roles. Excellent accounting and cash handling skills. Articulate and efficient. Possessing thorough knowledge of bank policies and procedures. Detailed and motivated Senior Teller with excellent staff management skills. Practiced payroll and money handling abilities. Knowledgeable regarding banking products and services. Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations. Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
9
9
years of professional experience
Work History
Senior Teller and Head Teller Backup
Housing Bank For Trade & Finance
05.2020 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed overdraft reports and performed audits.
- Handled foreign currency and performed currency transaction reports.
- Coached and trained many new bank tellers.
- maintaining ATM machine and reporting with solving cash problems in it.
- Replenished ATM funds in empty canisters prior to validation process.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- assist customers to make transfers by many transfer systems like Western Union and Swift.
Vip Customer Service
Housing Bank For Trade & Finance
05.2019 - 05.2020
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
Housing Bank For Trade & Finance
05.2017 - 05.2019
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with compromised debit cards and issued new credentials.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Accounting and English teacher
Al- Swefieh training center
06.2016 - 06.2016
- Teaching accounting principles, Teaching financial statements, Analyzing financial statements, Teaching English skills (reading, writing, listening and speaking)
Chief Accountant
Al- Rwaini company
01.2015 - 01.2016
- Reporting the transactions and the daily entries to the ledger, Auditing all the financial information, Reporting the financial statements, Financial management, Human resources management
Education
Accounting
English conversation - undefined
01.2015
SAP TERP-10 course and training program - undefined
05.2014
Skills
- Word
- Excel
- Power Point
- BDF
- SAP system
- ERP system
- Stress Tolerance
- Consumer Banking
- Financial product knowledge
- Staff Management
- Collaboration and Teamwork
- Supervising tellers
- Basic accounting
- Initiative and Self-Motivation
- Cash handling expertise
- Confirming transactions
- Cash Drawer Balancing
- Teller Support
- Cash Handling
- Business Development
- Strong Work Ethic
Additional Information
Note: I have a car and driving license.
Personal Information
- Date of Birth: 08/15/92
- Gender: Male
- Nationality: Jordan
- Marital Status: Single
basketball
well, I was a basketball player for many years and now, Im a big fan for basket.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Senior Teller and Head Teller Backup
Housing Bank For Trade & Finance
05.2020 - Current
Vip Customer Service
Housing Bank For Trade & Finance
05.2019 - 05.2020
Bank Teller
Housing Bank For Trade & Finance
05.2017 - 05.2019
Accounting and English teacher
Al- Swefieh training center
06.2016 - 06.2016
Chief Accountant
Al- Rwaini company
01.2015 - 01.2016
Accounting
English conversation - undefined
SAP TERP-10 course and training program - undefined
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