Monther Ababneh

• Led design, development, and deployment of enterprise IT systems and services aligned with business growth objectives.

• Developed and implemented IT infrastructure strategy, architecture, and standardized processes, improving system uptime by over 30%.

• Directed a team of developers, system administrators, and IT support staff; improved productivity through coaching, performance reviews, and career development planning.

• Authored and enforced company-wide IT policies, procedures, and best practice documentation for compliance and consistency.

• Analyzed business requirements to deliver data-driven recommendations for automation and process optimization, reducing manual workload by 25%.

• Managed procurement, contract negotiation, and evaluation of third-party vendors and cloud services to maximize ROI and service quality.

• Championed Agile adoption within IT, facilitating daily stand-ups, sprint planning, retrospectives, and backlog grooming to improve delivery predictability.

• Administered and maintained WAN/LAN infrastructure, servers (Domain Controller, Exchange, File Sharing), antivirus, and network security systems.

• Performed continuous monitoring, performance tuning, troubleshooting, and proactive maintenance to ensure 99.5%+ system availability.

• Managed full lifecycle procurement of hardware, software, and IT supplies, ensuring optimal licensing and budget compliance.

• Designed and executed comprehensive backup, disaster recovery, and business continuity plans; successfully restored critical systems during outages.

• Generated daily, weekly, and monthly operational reports with root cause analysis, incident trends, and improvement proposals for leadership review.

• Ensured seamless functionality of all hardware and software applications across departments with minimal downtime.

• Maintained network and server stability; installed, configured, and upgraded hardware/software to meet evolving business needs.

• Implemented security protocols including firewalls, access controls, patch management, and user permission policies.

• Created and managed user accounts, group policies, and role-based access control systems.

• Conducted diagnostic testing, debugging, and performance optimization for desktops and servers.

• Executed regular data backups and archiving procedures; developed comprehensive SOPs and technical documentation.

• Managed IT asset lifecycle: procurement, deployment, maintenance, and secure recycling.

• Managed organization-wide servers, workstations, and mobile devices; provided Tier 2 technical support to end-users.

• Enforced company-wide security standards via Group Policies and Windows network configurations.

• Designed and documented network topology maps to support scalability and troubleshooting.

• Configured and troubleshot Windows Server environments, Active Directory, and DNS/DHCP services.