Monir Al Taher
Amman
Summary
An experienced Customer Relations/Customer Service Executive with over 5 years of expertise in the hospitality/customer service industry. I have built an excellent reputation for problem resolution and enhancing customer satisfaction, showcasing organizational skills and dependability. I am recognized for successfully managing multiple priorities with a positive attitude and am always willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Luxury Yacht Sales and Charter Specialist
Balthazar Yachting
Dubai
11.2023 - 08.2024
- Demonstrated excellent attention to detail by accurately maintaining client records in company database systems.
- Streamlined booking process for higher efficiency and improved client experience.
- Assisted in the preparation of comprehensive financial reports detailing revenue performance metrics within specified timeframes.
- Provided exceptional customer service through timely responses to inquiries and proactive problem-solving efforts.
- Maintained up-to-date knowledge of industry trends, providing valuable insights for strategic planning purposes.
- Conducted thorough pre-charter assessments to identify potential risks and develop contingency plans accordingly.
- Organized events for various high end companies such as: Christian Dior, Rolls Royce, Ferrari, Xiaomi.
CRM Specialist/Digital Transformation
Arada Developments
Dubai
07.2022 - 10.2023
- In my current role as a CRM Specialist at Arada, Sharjah, I led the implementation of Salesforce and orchestrated the migration from Microsoft Dynamics 365
- I automated 80% of manual workflows, resulting in significant time savings
- Currently, I am overseeing two projects, each consisting of 12 buildings, focusing on Student Accommodation and residential buildings
- Additionally, I assist the Chief Community Officer in addressing inquiries and complaints related to 24 buildings
- I keep abreast of Salesforce updates, conduct competitor analysis, and actively contribute to marketing campaigns targeting specific audiences on various social media platforms.
- Contributed significantly to company''s digital transformation initiatives through effective use of big data analytics tools.
- Spearheaded company-wide digital transformation efforts to modernize operations, increase agility, and enhance competitive advantage.
- Spearheaded digital transformation strategies aimed at enhancing overall organizational efficiency, speed-to-market capabilities, and customer satisfaction levels.
Lifestyle Manager
Quintessentially
Dubai
02.2022 - 07.2022
- Conducted competitive research
- Implemented and developed ticketing support and phone systems
- Coached and developed the team for continuous growth
- Remedied issues quickly and effectively through dynamic communication skills.
Membership Coordinator
The Arts Club Dubai
Dubai
01.2021 - 02.2022
- Maintained an up-to-date membership database
- Prepared marketing materials for members
- Liaised with sales, marketing, and management teams.
Cluster Communications and Reservations Agent
Four Seasons Hotels and Resorts
Amman - Dubai
02.2018 - 12.2020
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
BBA - Restaurant And Food Services Management
LTUC Hospitality
Amman, Jordan 01.2018 - 04.2020
Bachelor of Arts - Audio Engineering
SAE Institute
Amman, Jordan 01.2017 - 04.2018
Skills
Creative solutions
Sales experience
Deadline-oriented
Logistics Management
Asset Management
Sales operation
Sales team training
Product Knowledge
Verbal and written communication
Accomplishments
- Achievements/Tasks
Languages
English
Arabic
Timeline
Luxury Yacht Sales and Charter Specialist
Balthazar Yachting
11.2023 - 08.2024
CRM Specialist/Digital Transformation
Arada Developments
07.2022 - 10.2023
Lifestyle Manager
Quintessentially
02.2022 - 07.2022
Membership Coordinator
The Arts Club Dubai
01.2021 - 02.2022
Cluster Communications and Reservations Agent
Four Seasons Hotels and Resorts
02.2018 - 12.2020
BBA - Restaurant And Food Services Management
LTUC Hospitality
01.2018 - 04.2020
Bachelor of Arts - Audio Engineering
SAE Institute
01.2017 - 04.2018
Similar Profiles
Melissa OlmertMelissa Olmert
Server at BalthazarServer at Balthazar
ALEJANDRO HERNANDEZALEJANDRO HERNANDEZ
Distribution Manager at Balthazar BakeryDistribution Manager at Balthazar Bakery
Yoseiri PaezYoseiri Paez
Customer Service Sales Representative at Balthazar BakeryCustomer Service Sales Representative at Balthazar Bakery