Monia Alzoubi
Amman
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Personal Trainer
Lifetime Fitness
Unites States
11.2023 - 02.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
Manager - Business Operations
Sonic
United States
07.2019 - 02.2024
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Analyzed market trends and competitor activities to identify opportunities for growth or improvement within the organization.
- Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
Server
Athens Family Restaurant
United States
03.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Master Of Business Administration - Business Administration And Management
Ravenwood High School
United States Skills
- Passion for fitness
- Strength training
- Exercise program design
- Motivational Coaching
- Leadership skills
- Customer Service
- Active Listening
- Relationship and Community Building
- Social Media Presence
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Personal Trainer
Lifetime Fitness
11.2023 - 02.2024
Server
Athens Family Restaurant
03.2020 - 01.2024
Manager - Business Operations
Sonic
07.2019 - 02.2024
Master Of Business Administration - Business Administration And Management
Ravenwood High School