Mohie Aldeen Al-soudi
Customer Service & Operations Specialist
Amman,AM
Summary
with over 6 years combined extensive experience in customer service and problem-solving. Proven track record in enhancing customer satisfaction and loyalty while managing operations effectively. Skilled in financial management and staff training, driving efficiency and cost control to optimize business performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Capital Bank of Jordan
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Operations Manager & Partner
Mais Alreem Company
05.2023 - 06.2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Optimized cash flow management strategies, ensuring sufficient funds were available for daily operations while maximizing returns on idle cash balances.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
External Auditor
Arab Auditors - UHY
05.2021 - 12.2021
- Developed audit guides promoting economy, efficiency and accountability in operations management.
- Verified assets and liabilities by comparing and analyzing items and collateral to documentation.
- Prepared detailed reports outlining audit findings, presenting insights to key stakeholders for informed decisionmaking.
Customer Service Specialist
Amazon AWS
01.2020 - 01.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Accountant
Prime Securities
02.2018 - 10.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Junior Accountant Intern
Central Bank of Jordan
02.2017 - 09.2017
- Assisted in the implementation of new accounting software, increasing productivity within the department.
- Demonstrated commitment to continuous learning by proactively seeking feedback from supervisors throughout internship.
- Participated in special projects as assigned, applying analytical skills to support decision-making processes.
- Improved financial reporting accuracy by assisting in monthly account reconciliations and journal entries.
Education
Bachelor - Business Economics
University of Jordan
Amman, Jordan 04.2001 -
Skills
Customer service
Problem-solving
Staff management
Operations monitoring
Financial and cash flow management
Project planning and development
cost control
Timeline
Operations Manager & Partner
Mais Alreem Company
05.2023 - 06.2025
Customer Service Representative
Capital Bank of Jordan
05.2022 - Current
External Auditor
Arab Auditors - UHY
05.2021 - 12.2021
Customer Service Specialist
Amazon AWS
01.2020 - 01.2021
Accountant
Prime Securities
02.2018 - 10.2019
Junior Accountant Intern
Central Bank of Jordan
02.2017 - 09.2017
Bachelor - Business Economics
University of Jordan
04.2001 -