Mohd Musallam

• Led a high-volume sales department overseeing closing teams and full-cycle sales operations

• Directed daily closing operations in a fast-paced, performance-driven environment

• Executed established sales systems while enforcing accountability through KPI tracking and performance management

• Onboarded, trained, and developed 150+ sales openers, building a scalable frontline pipeline

• Led talent acquisition efforts, recruiting and onboarding sales talent across sales roles

• Trained and developed 300+ sales professionals across the organization

• Maintained alignment between openers, compliance, production, and closers

• Led end-to-end ecommerce operations with full ownership of daily execution.

• Managed inventory, stock control, order processing, fulfillment, and delivery coordination.

• Oversaw storefront management including product setup, pricing, workflows, and customer experience.

• Handled customer communications, retention, and issue resolution across all channels.

• Managed payment processing, order accuracy, and operational controls

• Operated as a revenue partner with a percentage-based commercial stake.

• Maintained full accountability for performance, execution, and results.

• Managed customer communication through live chat and email in a high-volume ecommerce environment

• Handled delivery inquiries, order tracking, and post-purchase support

• Served as a product knowledge specialist, assisting customers with informed purchasing decisions

• Processed and captured payments while maintaining compliance and fraud-prevention standards

• Reviewed payment discrepancies and ensured adherence to internal controls

• Processed orders and supported operations using Odoo ERP

• Assisted with social media operations and customer engagement

• Supported a Canadian phone-based ecommerce project focused on calendar sales.

• Assisted customers with inquiries, order placement, payment methods, and general support.

• Provided ongoing client care including shipping follow-ups and issue resolution.

• Maintained service quality and professionalism in a high-volume environment.

• Led day-to-day operations for a restaurant outlet with a team of 15 employees.

• Managed staffing, scheduling, shift execution, and task allocation.

• Oversaw service quality, operational flow, and customer experience.

• Handled inventory coordination and operational readiness.

• Trained and supervised staff, maintaining performance standards over a three-year period.

Multiple Ventures

• Co-founded two restaurant businesses, contributing to operations, leadership, and execution

• Co-founded an online news platform, supporting branding, digital strategy, and operational direction