Moh’d Gharaibeh
Business Delivery Manager
Amman
Summary
Determine Business Delivery with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Successful delivery business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Consultant
TASNEE
09.2022 - Current
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed complete business plans and operational strategies for new and existing business.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Business Delivery Manager
Moammar Information Systems (MIS)
09.2021 - 09.2022
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Contacted suppliers and vendors about issues with deliveries or products.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
Regional Manager
Fourth Dimensions Systems
12.2019 - 10.2021
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Boosted brand growth by devising strategic network and marketing tactics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
Business Services Consultant
Devoteam
05.2011 - 12.2019
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Software Consultant
Moammar Information Systems (MIS)
04.2007 - 05.2011
- Consulted with clients to align future software development with customer priorities.
- Developed solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
- Served as technical expert on products at press events and conferences.
- Designed complete solution architecture tailored to specific end-user needs.
- Executed program modifications and changes and documented results of software research tools and applications.
IT Head Manager
Irbid Chamber of Commerce
11.2001 - 04.2007
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Implemented and developed operational standards, policies and procedures.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
Education
Bachelor of Science - Computer Sciense
Al Yarmouk University
Jordan06.2001
Skills
- Staff Mentoring
- Operations Management
- Project Management
- Data Analytics
- Planning and execution
- Business Analysis
- Customer Service Management
Demonstrated Capabilities
- Have the ability and experience to perform end users and customers training.
- Extensive knowledge and practical experience in E-Business Solutions, Digital Transformation, and Process Automation.
- Extensive skills in pre-sales and writing financial and technical proposals.
Certification
- PMP - Project Management Professional
- RMP - Risk Management Professional
- ITIL - Information Technology Infrastructure Library
- Servicenow Fundamentals
- Servicenow Administration
- MCSE - Microsoft Certified System Engineering
Timeline
Business Consultant
TASNEE
09.2022 - Current
Business Delivery Manager
Moammar Information Systems (MIS)
09.2021 - 09.2022
Regional Manager
Fourth Dimensions Systems
12.2019 - 10.2021
Business Services Consultant
Devoteam
05.2011 - 12.2019
Software Consultant
Moammar Information Systems (MIS)
04.2007 - 05.2011
IT Head Manager
Irbid Chamber of Commerce
11.2001 - 04.2007
Bachelor of Science - Computer Sciense
Al Yarmouk University
- PMP - Project Management Professional
- RMP - Risk Management Professional
- ITIL - Information Technology Infrastructure Library
- Servicenow Fundamentals
- Servicenow Administration
- MCSE - Microsoft Certified System Engineering
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