MOHANNAD YOUNIS
Amman
Summary
Strategic Project & Quality Management Leader with 15+ years of international experience in engineering, safety, customer service, and digital transformation. Expert in driving operational excellence, leading cross-functional teams, and managing complex projects under tight deadlines. Certified in Lean, ISO 9001:2015, OSHA, and PMP. Strong communication skills and proven ability to deliver business value through data-driven decision-making, stakeholder engagement, and process optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freelance Project Manager
06.2023 - Current
- Led project planning and execution for startups and SMEs across digital and service sectors.
- Defined scope, allocated resources, and tracked progress to ensure on-time, on-budget delivery.
- Facilitated stakeholder alignment, risk mitigation, and change management in dynamic environments.
- Implemented workflow optimization tools and performance tracking systems.
Customer Service & Safety Manager
Haider Murad & Sons Investment Group
07.2016 - 02.2023
- Directed customer service operations for multiple brands; improved customer resolution time by 40%.
- Led digital transformation and expansion projects to enhance safety, efficiency, and scalability.
- Managed pro forma budgeting, team training, and performance monitoring across departments.
- Negotiated contracts and warranty policies with suppliers to align with company service goals.
- Championed Lean culture and continuous improvement strategies within service teams.
Business Development Manager / Consultant
Team Safety Consultants
10.2015 - 06.2016
- Launched a technical and vocational training center, driving B2B partnerships and key accounts.
- Conducted market research, developed sales budgets, and supported client acquisition strategy.
- Oversaw tendering, bidding, and contract negotiations, fostering long-term partnerships.
QHSE & Training Coordinator
PCE-IV-MTB Project (BK Gulf)
11.2013 - 09.2015
- Managed QHSE compliance for 7,000+ site workers, ensuring adherence to ADHESMS and HSE codes.
- Led site audits, safety trainings, and root-cause investigations for incident prevention.
- Designed proactive quality and safety plans to reduce incident frequency and improve standards.
Production Engineer (Intern)
Al Asriya Lathe
07.2008 - 03.2013
- Supported production design, planning, and quality control processes in a manufacturing environment.
- Maintained equipment, prepared documentation, and optimized resource allocation and timelines.
Education
BSc - Aviation Techniques & Technologies
Technical University of Sofia
01.2012
Skills
- Hard Skills
- Project Lifecycle Management PMP PMO Setup
- Quality Assurance & ISO Standards (9001, OSHA)
- Risk Assessment Compliance Audit & Safety
- Digital Transformation & Customer Experience
- Strategic Planning Budgeting KPIs
- Lean Management Continuous Improvement
- Cross-functional Team Leadership
- MS Excel Power BI CRM & Call Center Tools
- Soft Skills
- Cross-functional Leadership
- Stakeholder Engagement
- Change Management
- Critical Thinking & Problem Solving
- Time Management
- Communication & Emotional Intelligence
- Adaptability & Decision-Making
Certification
- Project Management Professional (PMP) – (PMI, Oct 2024)
- Mini MBA Diploma – Cambridge Training College UK, 2020
- ISO 9001:2015 QMS Certification – Amman Chamber of Commerce, 2018
- Performance Management System Certification – Amman Chamber of Commerce, 2016
- NEBOSH – Controlling Workplace Hazards, 2015
- Diploma in Insurance Principles – German Jordanian University, 2013
- OSHA – Construction Safety & Health – Euro Gulf Safety, 2012
LNGG
Arabic
English
Bulgarian
Timeline
Freelance Project Manager
06.2023 - Current
Customer Service & Safety Manager
Haider Murad & Sons Investment Group
07.2016 - 02.2023
Business Development Manager / Consultant
Team Safety Consultants
10.2015 - 06.2016
QHSE & Training Coordinator
PCE-IV-MTB Project (BK Gulf)
11.2013 - 09.2015
Production Engineer (Intern)
Al Asriya Lathe
07.2008 - 03.2013
BSc - Aviation Techniques & Technologies
Technical University of Sofia
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