Mohannad Ghanem
Amman
Summary
Passionate with a commitment to bringing positive change in organizational culture, developing motivated employees, enhancing professionalism, and leading administrate processes to increase organizational effectiveness. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crystel
09.2022 - 05.2024
- Improved team performance by developing and implementing effective training programs.
- Enhanced player skills through focused and individualized coaching sessions.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Education
High School Diploma -
Irbid School
Irbid2015
Bachelors of Software Engineering -
Philadelphia University
01.2020
Skills
- Speed and flexibility
- Accuracy and organization
- Planning and execution
- Critical thinking
- Data entry
- File management and organization
- Proficiency in computer programs
- Editing, pricing, and selling
- Data analysis
- Product Knowledge
- Complaint resolution
- Call Management
- Report Generation
Certification
- ICDL
- HR (Human Resource Management)
- Entrepreneurship development skills
- The art of debate
- Leading businesses
Accomplishments
- Former Member of the Phildelphia Pioneers initiate at Phildelphia University where I participated in several community activities from 2016 - 2020.
- Member of many handball clubs as I play handball since 2007.
Languages
English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
References
Available upon request
Timeline
Customer Service Representative
Crystel
09.2022 - 05.2024
High School Diploma -
Irbid School
Bachelors of Software Engineering -
Philadelphia University
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