Drawing from my rich tapestry of past roles, I've finely crafted my abilities in operations, adept management, and upholding unwavering quality standards. These experiences have chiseled my practical expertise to a refined edge. Yet, my life's journey has been an unwavering quest for knowledge, endowing me with a profound wellspring of theoretical insights, acute critical thinking capabilities, and a reservoir of intellectual acumen. Furthermore, the courses I've undertaken in the course of my career have served as whetstones, further honing both my experience and knowledge.
Hi, I’m
Mohannad El-Bibi
GROUND OPERATIONS REGULATION & STANDARDS | QUALITY
Amman,Amman
Summary
Overview
9
years of professional experience
1
Certification
Work History
Royal Jordanian Airline
Ground Operations Regulation & Standards | Quality
12.2019 - Current
Job overview
- Monitor ground operations Regulations & Standards Manual such as : Establishing & Issuing,Monitor new amendment of polices , regulations , and the requirements.
- Understood FAA, TSA , IATA and airport regulations and verified compliance.
- Audit Ground operations different departments to ensure compliance and suggest correction actions.
AHS partner with Menzies
Senior Officer Customer Service
06.2016 - 09.2019
Job overview
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Guided team members with clear directions, timelines and feedback.
- Prepared, analyzed and presented Ideas to prevent fraudulent situations.
- Leveraged advanced tools to support internal and external customers
- Guided team members with clear directions, timelines and feedback
Dnata Flight Services
Catering Coordinator
09.2014 - 05.2016
Job overview
- Observe preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Audit the Product compliance according to manuals and regulations and standards.
- supervise the ground operation process and ensure its compliance to regulation and standards.
- check with customer of missing product : food , beverage , different type of materials are on compliance with standard and regulations.
Education
The Hashemite University Jordan , Az'zarqa
Bachelor of Arts from English Literature
2024
University Overview
Az'zarqa Private University Jordan, Az'zarqa
Master of Business Administration from Marketing
2017
University Overview
Skills
- Employing a variety of tools to attain enduring enhancements for professional growth
- Consistently embrace inventive and unconventional thinking, leveraging critical thought to approach challenges from fresh and innovative angles
- Use Root cause analysis , risk assessment to overcome with Creative Solutions
- Proficiency in exploring various facets and possibilities to uncover accurate information, supported by evidence and substantiated proofs
- I engage in self-development through attentive observation of best practices, and rapid learning ability fueled by keen observation
Certification
- weight and balance course , loading & unloading course, Passenger boarding bridge course = License for RJ 175/195 , A310-304 , A320'S , A330-200 , A340-200 , B787 - 29th Mar 2026.
- Documentation Establishment, Issuance & Control System - AACO Training Center-RTC 2023
- Presentation Skills - Mastery Academy ® ,2023.
- Aviation Auditor - Royal Jordanian Airline ,2023.
- Quality management system - Royal Jordanian Airline ,2023.
- Certificates by Menzies between 2016-2019,
1- Health and safety awareness.
2- Introduction to passenger services.
3- Introduction to Menzies aviation.
4- We are customer service.
5- Customer with additional requirement.
6- Boarding gate preparation and procedures.
7- Check-in. - Menzies Aviation
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Intermediate
B1
Timeline
Ground Operations Regulation & Standards | Quality
Royal Jordanian Airline
12.2019 - Current
Senior Officer Customer Service
AHS partner with Menzies
06.2016 - 09.2019
Catering Coordinator
Dnata Flight Services
09.2014 - 05.2016
The Hashemite University
Bachelor of Arts from English Literature
Az'zarqa Private University
Master of Business Administration from Marketing
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