Mohannad Alnimer
Hospitality
Amman
Summary
Customer Service Professional with 6 years of experience in the hospitality and sales sectors, including roles in high-end restaurants and hotels, along with a year of expertise in sales. I possess exceptional communication skills, quick problem-solving abilities, and a strong aptitude for managing diverse customer needs in fast-paced environments. Focused on delivering outstanding customer experiences and consistently exceeding business goals. Eager to leverage my customer service and sales expertise to contribute to a dynamic airline team, delivering top-tier service while enhancing the company’s reputation
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales
Jafaris Group AB
Jonkoping, Sweden
03.2024 - 02.2025
- Achieved top sales performance by consistently meeting and exceeding monthly sales targets.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Food and Beverage Expert
ST.Regies Hotel
06.2023 - 02.2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Food and Beverage Server
Boulevard Arjan by Rotana Hotels
01.2023 - 06.2023
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
Host
Zait W Zatar Restaurant
07.2021 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Customer Service Team Lead
Crispy Chicken
01.2021 - 07.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Customer Service Representative
Burger Maker
03.2019 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Science - International Toursim Management
University Of Jordan
Amman Jordan 04.2001 -
Skills
Sales quota understanding
Sales methodology
Customer service
Food preparation procedures
Safe handling standards
Communication
Team Work
Hobbies
Photography
Fitness
Sport
Modeling
Timeline
Sales
Jafaris Group AB
03.2024 - 02.2025
Food and Beverage Expert
ST.Regies Hotel
06.2023 - 02.2024
Food and Beverage Server
Boulevard Arjan by Rotana Hotels
01.2023 - 06.2023
Host
Zait W Zatar Restaurant
07.2021 - 11.2022
Customer Service Team Lead
Crispy Chicken
01.2021 - 07.2021
Customer Service Representative
Burger Maker
03.2019 - 12.2020
Bachelor of Science - International Toursim Management
University Of Jordan
04.2001 -
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