Mohammad sultan
Technical Support Engineer
Amman
Summary
Experienced technical support specialist with a proven track record of providing exceptional customer service and resolving complex technical issues efficiently. Proficient in troubleshooting hardware, and software problems across diverse platforms. Skilled in communication and collaboration, adept at translating technical jargon into understandable terms for users. Committed to delivering timely solutions to optimize system performance and enhance the user experience.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Store Manager Part Time
Music Line
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Cloud Infrastructure Engineer
Wizard IT
10.2023 - 05.2024
- My role involved extensive research to stay updated on emerging technologies and troubleshooting methods, ensuring I was equipped to address a wide range of issues effectively
- Whether it was solving complex hardware malfunctions or navigating intricate software glitches, I approached each problem with diligence and determination
Help Desk Technician
REVTON
12.2022 - 03.2023
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Education
Cyber Security -
LTUC
01.2020 - 10.2022
Skills
Adaptability
Certification
Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft
Timeline
Store Manager Part Time
Music Line
08.2024 - Current
Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft
03-2024
Microsoft Certified: Azure Network Engineer Associate, Microsoft
01-2024
Microsoft Certified: Azure Administrator Associate, Microsoft
12-2023
Microsoft Certified: Azure Fundamentals
11-2023
Cloud Infrastructure Engineer
Wizard IT
10.2023 - 05.2024
CyberOps Associate, Cisco
01-2023
Help Desk Technician
REVTON
12.2022 - 03.2023
Cyber Security -
LTUC
01.2020 - 10.2022
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